The Downsizers LLC
Consumer Services
DownsizingSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Downsizing Specialist at The Downsizers LLC. Skills: move management, client service, packing, moving, settling support, logistics, communication, team participation. assist in creating a compassionate, efficient, and positive experience for each of our customers. support the Project Manager and Team Lead”
Industry & Context.
critical-thinking skills
physically demanding, tight deadlines, emotional and challenging situations, Ability to lift up to 35 pounds and perform physical work during shifts, comfort driving company vehicles
What They're Looking For.
Must Have
interest in working with and supporting older adults and individuals in transition, Ability to work 3 or more days per week for six or more hours per day, Ability to lift up to 35 pounds and perform physical work during shifts, Valid driver’s license and comfort driving company vehicles, High school diploma required
Nice to Have
Bachelor’s degree preferred
What You'll Do.
assist in creating a compassionate
and positive experience for each of our customers
support the Project Manager and Team Lead
work with a team of other Specialists through completion of the project
all facets of move management services (including sorting
donations and consignment assistance
overseeing junk haulers
and organizing personal items as well as loading and unloading of company vans)
supports the accurate and compassionate execution of client downsizing and relocation projects
provide hands-on service that helps clients navigate complex and often emotional transitions with care
and attention to detail
follows customized Move Plans and timelines
supports on-site execution
represents The Downsizers’ values in every client interaction
implement customized Move Plans and timelines
Prepare for projects by reviewing job details
client and shift notes
and feed instructions before arriving on site to projects
Utilize project management tools to support timely and organized completion of work
Maintain ongoing communication in the project feed throughout the engagement
Provide the highest level of client service at all times
Assist clients in determining which items to keep
and professionally with clients and family members
Support clients through emotionally sensitive decisions with patience and care
Provide sorting services prior to the move utilizing various techniques provided in training to help support client decision-making
Confirm with the Team Lead or Project Manager for items that convey
as well as items for auction
and/or junk hauling prior to pick ups to ensure all items are accurately and efficiently are removed and delivered to their proper locations
Professionally pack client belongings and prepare items for transport
Coordinate with movers and assist with unpacking and settling into new homes
placement of belongings
and home setup as directed
Drive 14-ft ProMaster High-Roof Van safely and responsibly
Load and unload supplies before and after projects
and client property safely and responsibly
Accurately document required project information in systems
Maintain clear communication with the Downsizing Manager and Lead Specialist
Provide feedback and insights to leadership to support continuous improvement
Support development of new Downsizing Specialists with shadowing and learning opportunities
Complete required online
and on-site training programs
Participate in team meetings and collaborative planning sessions
Represent The Downsizers’ culture of compassion
and exceptional service
How You'll Work.
Team & Collaboration
work with a team of other Specialists; Partner with the Downsizing Manager and Team Lead; Maintain clear communication with the Downsizing Manager and Lead Specialist; Support development of new Downsizing Specialists with shadowing and learning opportunities; Participate in team meetings and collaborative planning sessions; collaboration
Communication Scope
Clear verbal and written communication skills; Communicate clearly, compassionately, and professionally with clients and family members; Maintain clear communication with the Downsizing Manager and Lead Specialist
Process & Methodology
Project Preparation & Execution, implement customized Move Plans and timelines, Utilize project management tools to support timely and organized completion of work, Maintain ongoing communication in the project feed throughout the engagement, Recommendations on schedule changes should be communicated to the Project Manager through email (not the project feeds)
Full Job Description
Our exciting and growing business is looking for exceptional Downsizing Specialists to work with our clients throughout the Triangle area. Downsizing Specialists assist in creating a compassionate, efficient, and positive experience for each of our customers. The Downsizers is the leading full-service move management team in the Triangle, specializing in serving the senior community and individuals in transition. We proudly serve the entire Triangle region (including Raleigh, Durham, Chapel Hill, Durham, Cary, Apex, Wake Forest, Morrisville, Holly Springs, Hillsborough, Fuquay-Varina, and surrounding areas). The Downsizers work in private homes, apartment complexes and senior communities. Many of our projects are physically demanding and occur under tight deadlines. Some projects take place under emotional and challenging situations. Candidates need to be adaptable and compassionate. The Downsizing Specialist will support the Project Manager and Team Lead, as well as work with a team of other Specialists through completion of the project. This will include all facets of move management services (including sorting, packing, unpacking, donations and consignment assistance, overseeing junk haulers, and organizing personal items as well as loading and unloading of company vans). We value our team and encourage opportunities for advancement as we continue to grow. If you're looking for a fulfilling, unique, and fast-paced job, The Downsizers could be for you. If you are seeking daily work that is highly active, want to make a difference in the lives of our senior population, and want to “see” your work come full circle through project completion, The Downsizers could be for you. Join a company where compassion and customer service are a priority and each project is unique! Through our proprietary system, PLAN - SORT - PACK - SETTLE , our team works with a variety of client projects and situations to help the emotional and physical challenges of sorting through memories,
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