Doctors Without Borders / Médecins Sans Frontières (MSF) Canada
DonorRelationsManager(bilingual)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Donor Relations Manager (bilingual) at Doctors Without Borders / Médecins Sans Frontières (MSF) Canada. Skills: donor stewardship strategy, donor relations team management, bilingual supporter services. lead donor stewardship strategy. directly manage a bilingual supporter services team”
What You'll Achieve.
ensure every donor interaction reflects the organization's mission and values; achieve their goals; improve data processes and best practices; ensure that the data is clean and ready to use
Industry & Context.
bilingual (English and French)
What They're Looking For.
Must Have
Demonstrated team management experience in a bilingual environment (English and French), Demonstrated interpersonal and communication skills and ability to build relationships with diverse donors, Detail-oriented, organized, and capable of managing multiple projects simultaneously, Proficiency with CRM systems and donor management tools, Ability to write compelling donor communications, Candidates must be legally authorized to work in Canada
Nice to Have
Familiarity with philanthropic environments or nonprofit fundraising best practices, Education or training in Fundraising, Customer Service, Call Center operations, or a combination of training and relevant experience
What You'll Do.
lead donor stewardship strategy
directly manage a bilingual supporter services team
overseeing donation processing
handling escalated donor care
ensure contact center service levels are met
analyze and monitor weekly performance
Develop and execute stewardship strategies to meaningfully engage donors and increase retention
Lead in the hiring and development of the team members to achieve their goals
Recommend changes to policy and workflow to improve data processes and best practices
How You'll Work.
Team & Collaboration
collaborating with internal teams and external partners to continuously improve the end-to-end donor experience; Collaborate with colleagues from Fundraising Systems unit to ensure that the data is clean and ready to use
Communication Scope
interpersonal and communication skills; Ability to write compelling donor communications
Process & Methodology
managing multiple projects simultaneously
Full Job Description
AI Disclosure Statement We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by: Summarizing recruiter or hiring manager notes, and Conducting limited keyword searches for specific job‑related criteria. However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries. Vacancy Notice This posting is for a an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only. Applications will be accepted until 9:00am EDT on 28 May 2026 Position Status: Permanent, 37.5 hrs. per week At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. The Donor Relations Manager will lead donor stewardship strategy and directly manage a bilingual supporter services team for MSF Canada, ensuring every donor interaction reflects the organization's mission and values, while overseeing donation processing, handling escalated donor care, and collaborating with internal teams and external partners to continuously improve the end-to-end donor experience. MSF Canada is looking for someone who will be responsible for the following: Operational support : Customer Service focus to ensure contact center service levels are met or exceeded; Quality Assurance focus to analyze and monitor weekly performance and provide feedback; Develop and execute stewardship strategies to meaningfully engage donors and increase retention. Donor Relations team management : Lead in the hiring and
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