Hendrick Dodge Ram FIAT
Automotive
DodgeServiceWriter
Neural analysis suggests this role is
optimal for Mid candidates.
“Dodge Service Writer at Hendrick Dodge Ram FIAT. Skills: Customer Service, Automotive Repair, Sales. Sell service, maintenance, and repair. Identify and document service needs”
What You'll Achieve.
Meets dealership’s standards for repair and order production; Maintains CSI at or above Company standards
Industry & Context.
Ability to apply common sense understanding to carry out instructions; Ability to deal with standardized situations
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions, Duties are generally performed in the service area, Responsibilities may include conducting road tests on customer vehicles, Work includes inspection of customer vehicles, Scheduled shifts may include evening hours, weekends, and holidays
What They're Looking For.
Must Have
High School Diploma, Automotive, 3-5 years, Previous experience in automotive or customer service industries, Working knowledge of the mechanical operations of vehicles, Valid Driver’s License, Intermediate skills in Microsoft Office products, Ability and knowledge of the Dealership Management System and other web based applications utilized for operations, Ability to understand and follow instructions, Ability to communicate effectively with customers and company personnel, Regular and predictable attendance, Ability to read and comprehend instructions, correspondence, and memos, Ability to effectively present information in one-on-one and small group situations to customers and other employees, Ability to add, subtract, multiply and divide, Ability to apply common sense understanding to carry out instructions, Ability to deal with standardized situations
Nice to Have
Associate Degree, Bachelor Degree, Master Degree, Doctorate Degree, Accounting, Business, Human Resources, Information Technology
What You'll Do.
Identify and document service needs
Schedule service appointments
Advise customers on services
Offer additional services
Compute cost of repairs
Estimate repair costs
Enter and explain estimates
Meet dealership standards
Maintain CSI standards
Maintain organized work area
Participate in training
Follow Safeguards rules
Demonstrate Core Values
How You'll Work.
Team & Collaboration
Works with customer and technician; Convey information between customers and service technicians; Frequently interacts with customers, service manager and service technicians, and employees from various departments
Communication Scope
Ability to understand and follow instructions; Ability to communicate effectively with customers and company personnel; Ability to read and comprehend instructions, correspondence, and memos; Ability to effectively present information in one-on-one and small group situations to customers and other employees
Full Job Description
Hendrick Dodge Ram FIAT Location: 81 MacKenan Drive, Cary, North Carolina 27511 **Summary:** Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. **Supervisory Responsibilities:** This job has no direct supervisory responsibilities. **Essential Duties and Responsibilities** **include the following:** * Works with customer and technician to identify required maintenance. * Advises customers on necessary and recommended services. * Offers additional services and repairs to customers. * Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. * Estimates cost of mechanical, electrical, or other repairs. * Enters itemized estimate on service order and explains estimate to customer. * Schedules appointments with customer. * Meets dealership’s standards for repair and order production. * Maintains CSI at or above Company standards * Maintains an organized, clean and safe work area * Participates in required training * Records all hours worked accurately in company timekeeping system * Follows Safeguards rules and regulations. * Demonstrates the Company’s Core Values * Complies with Company policies and procedures * Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. * Other duties as assigned **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. **Desired Education:** o GED **√** High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree **Field of Study/Work Experience:** o Accounting **√** Automotive o Business o Human Resources o Information Techno
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