DocumentationCoordinator

**Role Purpose** The Documentation Coordinator is responsible for ensuring the accurate preparation, processing, verification, and maintenance of reinsurance documentation within agreed service standards and operational procedures. The role plays a critical part in supporting brokers, clients, reinsurers, and internal stakeholders by delivering timely and high-quality documentation services. The successful candidate will contribute to operational efficiency, risk control, compliance adherence, and excellent stakeholder service within the reinsurance broking environment. **Key Responsibilities** · Prepare and issue reinsurance documentation accurately and within agreed turnaround times · Process documents including a. Reinsurance Slips b. Cover Notes c. Endorsements · Verify completeness and correctness of documentation before issuance · Maintain accurate electronic filing systems · Update operational trackers and internal systems regularly · Monitor outstanding documentation and follow up when required · Perform quality checks to ensure accuracy and compliance with internal standards · Identify discrepancies, missing information, or operational risks and escalate accordingly · Ensure adherence to company procedures, SLAs, and compliance requirements · Support audit requests and documentation reviews · Liaise professionally with brokers, reinsurers, clients, finance teams, and internal departments · Respond to operational queries in a timely and professional manner · Collaborate with team members to ensure smooth workflow management · Assist in process improvement initiatives and operational efficiency projects · Contribute ideas to improve turnaround times and service quality · Support training and onboarding activities for new team members where required · Undertake any other cognate duties aligned with business and operational requirements **Key Skills & Competencies** * Strong attention to detail and accuracy * Good organisational and administrative skills * Stro