DocumentationComplianceSpecialist

We are a dynamic and fast-growing operational support provider based in South Africa, delivering high-quality administrative and compliance support to U.S.-based healthcare organizations. We operate as a dedicated extension of our clients’ teams, ensuring **accuracy, accountability, and professional service delivery**. **About the Role** Our client is a growing **ABA (Applied Behaviour Analysis) therapy provider** in the United States. They are seeking a highly organized and detail-driven **Documentation Compliance Specialist** to support their remote team. In this role, you will be responsible for ensuring **timely submission and verification of session notes** completed by Registered Behaviour Technicians (RBTs). This position is ideal for someone who thrives in a structured environment, is confident in follow-ups, and understands the importance of healthcare documentation compliance. ### **PLEASE NOTE:** * **Working Hours:** Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) * **Public Holidays:** Required to work on both South African and U.S. public holidays (SA public holidays compensated in accordance with the BCEA) * **Internet Requirements:** Fixed fibre line (minimum 25 Mbps upload & download) with wired Ethernet capability — LTE/5G/Rain not accepted * **Power Backup:** Reliable backup solution required (UPS, inverter, solar, etc.) * **Work Environment:** Fully remote Applicants without the required infrastructure will not be considered. ### **Key Responsibilities** * Monitor daily reports on the **Rethink platform** to identify unsubmitted or unverified session notes * Conduct structured follow-ups with RBTs via email, phone, or text * Ensure documentation meets internal **compliance and quality standards** * Escalate recurring or unresolved submission issues when necessary * Maintain accurate compliance logs and tracking records * Build professional and supportive working relationships with field