DocumentSupportEngineer

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers. As a Support Engineer, you will develop and support new templates, as well as maintain existing document templates. You will have the opportunity to write production ready code or utilize scripts with the guidance of our Software Engineers to simplify or improve writing templates. In addition to day‑to‑day impact, this role provides a flexible growth pathway toward software engineering or project management: deepen your technical skills while developing project leadership and pursue the track you prefer. Responsibilities Own the end‑to‑end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance. Translate insurance product requirements into schema‑driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent. Develop, debug, and optimize document templates, including diagnosing data‑mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team. Maintain a high bar for document q