Coalition, Inc.
Insurance
DocumentSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Document Support Engineer at Coalition, Inc.. Skills: Document templates, Insurance documents, Data mapping. Own lifecycle of document templates. Translate insurance product requirements”
Industry & Context.
Problem solving; Debugging; Root cause analysis
What They're Looking For.
Must Have
Experience in at least one scripting or programming language, Comfort reading and modifying existing code, Familiarity working with structured data formats, Ability to manage multiple requests and projects simultaneously, Organizing work in tools like Jira, Communicating status, Setting clear expectations with stakeholders
Nice to Have
Experience with documents, Templating experience, Document management experience, Experience with Project management
What You'll Do.
Own lifecycle of document templates
Translate insurance product requirements
Develop document templates
Debug document templates
Optimize document templates
Maintain document quality
Improve templating tools
Improve templating processes
Improve templating standards
Act as subject-matter expert
Document best practices
Support document maintenance
Support document launches
Support document migrations
Support document experiments
How You'll Work.
Team & Collaboration
Software Engineers; Product Managers; Production Underwriters; Documents platform engineering team; Cross-functional teams; Engineering; Product; Underwriting; Operations
Process & Methodology
Project management
Full Job Description
About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers. As a Support Engineer, you will develop and support new templates, as well as maintain existing document templates. You will have the opportunity to write production ready code or utilize scripts with the guidance of our Software Engineers to simplify or improve writing templates. In addition to day‑to‑day impact, this role provides a flexible growth pathway toward software engineering or project management: deepen your technical skills while developing project leadership and pursue the track you prefer. Responsibilities Own the end‑to‑end lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines – from design and implementation through testing, rollout, and ongoing maintenance. Translate insurance product requirements into schema‑driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent. Develop, debug, and optimize document templates, including diagnosing data‑mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team. Maintain a high bar for document q
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