RR Donnelley
Printing
DocumentProductionAssociate
Neural analysis suggests this role is
optimal for mid candidates.
“Document Production Associate at RR Donnelley. Skills: Document Production, MS Office, Customer Service. Provide word processing services. Provide document production services”
What You'll Achieve.
ensure appropriate completion of job tasks; client satisfaction; Meet contracted deadlines for service delivery; relationship building with the client
Industry & Context.
Good problem solving skills; Help to foster a proactive environment
2nd Shift Schedule: Sunday - Thursday 12:00 - 8:30 p.m., Adhere to company policies, Adhere to client policies, successful completion of both a pre-employment background and drug screen
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum (1) year document production experience, Skilled in the use MS Office software (Word, Excel, PowerPoint), keyboarding and typing skills, able to work on multiple projects simultaneously, Must have good organizational skills, Must be able to meet deadlines and complete all projects in a timely manner, Ability to handle sensitive and/or confidential documents and information, Able to exercise good judgment to make decisions that conform to business needs and policy, Good problem solving skills, Ability to maintain professional composure when working with immediate deadlines, Ability to work both independently and collaboratively as part of a team, Ability to work in a fast paced environment, Ability to communicate professionally both verbally and in writing, Must be self-motivated with a positive attitude, Proven customer service skills
Nice to Have
preferably in a legal, banking or large corporate environment, Familiar with other software programs for editing and/or creating documents, understanding of when to escalate a problem to a supervisory level
What You'll Do.
Provide word processing services
Provide document production services
Utilize appropriate logs
Perform work in document production
Complete document production requests
Use equipment/technology/software
Troubleshoot basic software problems
Troubleshoot basic hardware problems
Use equipment and supplies cost efficiently
How You'll Work.
Team & Collaboration
Communicate with team members; Communicate with lead; Communicate with supervisor; Communicate with client; work collaboratively as part of a team
Communication Scope
Communicate professionally both verbally and in writing
Process & Methodology
work on multiple projects simultaneously
Full Job Description
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. 2nd Shift Schedule: Sunday - Thursday 12:00 - 8:30 p.m. (* denotes an “essential function”) Utilize appropriate logs and/or tracking software for all document production work Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle Perform work in document production, proofreading, intake and workflow coordination functions, as needed Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Communicate with team members, lead, supervisor or client on job or deadline concerns Meet contracted deadlines for service delivery to our clients Troubleshoot basic software or hardware problems * Help to foster a proactive environment of continuous service enhancement and relationship building with the client * Perform quality assurance on work, as requested * Adhere to company policies, in addition to client policies * Use equipment and supplies in a cost efficient manner. ## Qualifications * High school diploma or equivalent * Minimum (1) year document production experience preferably in a legal, banking or large corporate environment * Skilled in the use MS Office software (Word, Excel, PowerPoint); strong key
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