RR Donnelley
business support services
DocumentProductionAssociate
“Document Production Associate at RR Donnelley. Skills: document production, MS Office, customer service. Provide word processing and/or document production services. Utilize appropriate logs and/or tracking software”
What You'll Achieve.
client satisfaction; Meet contracted deadlines; enhance customer relationships
Industry & Context.
Good problem solving skills; escalate a problem to a supervisory level
work on multiple projects simultaneously, work in a fast paced environment, handle sensitive and/or confidential documents and information, background and drug screen
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum (1) year document production experience, Skilled in the use MS Office software (Word, Excel, PowerPoint), keyboarding and typing skills, Familiar with other software programs for editing and/or creating documents, able to work on multiple projects simultaneously, Must have good organizational skills, Must be able to meet deadlines and complete all projects in a timely manner, Ability to handle sensitive and/or confidential documents and information, Able to exercise good judgment to make decisions that conform to business needs and policy, Good problem solving skills, Ability to maintain professional composure when working with immediate deadlines, Ability to work both independently and collaboratively as part of a team, Ability to work in a fast paced environment, Ability to communicate professionally both verbally and in writing, Must be self-motivated with a positive attitude, Proven customer service skills
Nice to Have
preferably in a legal, banking or large corporate environment
What You'll Do.
Provide word processing and/or document production services
Utilize appropriate logs and/or tracking software
Assess job request and ensure appropriate completion
Perform work in document production
Complete document production requests
Demonstrate proficiency in using equipment/technology/software
Meet contracted deadlines for service delivery
Troubleshoot basic software or hardware problems
Perform quality assurance on work
Adhere to Williams Lea Tag policies
Use equipment and supplies in a cost efficient manner
How You'll Work.
Team & Collaboration
Communicate with team members, lead, supervisor; Work collaboratively as part of a team
Communication Scope
communicate professionally both verbally and in writing
Process & Methodology
work on multiple projects simultaneously
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