RR Donnelley
business support services
DocumentProductionAssociate(3rdShift)
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“Document Production Associate (3rd Shift) at RR Donnelley. Skills: document production, MS Office, customer service. Provide word processing and document production services. Utilize appropriate logs and tracking software”
What You'll Achieve.
client satisfaction; Meet contracted deadlines for service delivery
Industry & Context.
Good problem solving skills; Troubleshoot basic software or hardware problems
Ability to handle sensitive and/or confidential documents and information, Must be able to work on multiple projects simultaneously, Must be able to meet deadlines and complete all projects in a timely manner, Ability to work in a fast paced environment, 3rd Shift
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum (1) year document production experience, Skilled in the use MS Office software (Word, Excel, PowerPoint), keyboarding and typing skills, Must have good organizational skills, Must be able to meet deadlines and complete all projects in a timely manner, Ability to handle sensitive and/or confidential documents and information, Able to exercise good judgment to make decisions that conform to business needs and policy, Good problem solving skills, Ability to maintain professional composure when working with immediate deadlines, Ability to work both independently and collaboratively as part of a team, Ability to work in a fast paced environment, Ability to communicate professionally both verbally and in writing, Must be self-motivated with a positive attitude, Proven customer service skills
Nice to Have
document production experience preferably in a legal, banking or large corporate environment, Familiar with other software programs for editing and/or creating documents, attention to able to work on multiple projects simultaneously
What You'll Do.
Provide word processing and document production services
Utilize appropriate logs and tracking software
Assess job request and ensure completion
Perform work in document production
Complete document production requests
Demonstrate proficiency in using equipment/technology/software
Communicate with team members on job or deadline concerns
Meet contracted deadlines for service delivery
Troubleshoot basic software or hardware problems
Foster a proactive environment of continuous service enhancement
Perform quality assurance on work
Adhere to Williams Lea Tag policies
Adhere to client policies
Use equipment and supplies in a cost efficient manner
How You'll Work.
Team & Collaboration
Communicate with team members, lead, supervisor or client; Ability to work both independently and collaboratively as part of a team
Communication Scope
Ability to communicate professionally both verbally and in writing
Full Job Description
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. Monday-Friday, 10pm-7am (* denotes an “essential function”) Utilize appropriate logs and/or tracking software for all document production work Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle Perform work in document production, proofreading, intake and workflow coordination functions, as needed Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Communicate with team members, lead, supervisor or client on job or deadline concerns Meet contracted deadlines for service delivery to our clients Troubleshoot basic software or hardware problems * Help to foster a proactive environment of continuous service enhancement and relationship building with the client * Perform quality assurance on work, as requested *
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