Westgate Resorts
timeshare
DocumentManagementPhoneSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Document Management Phone Specialist at Westgate Resorts. Skills: Bilingual Spanish/English, customer service, document management, call handling. Answer inbound phone calls and support Westgate Owners with document‑related inquiries. Review, verify, and process ownership documents for accuracy and completeness”
Industry & Context.
resolving inquiries accurately and efficiently; troubleshoot minor computer issues independently
On-site for the first 90 days, Must be able to make/receive calls, maintain high-speed internet at home, and work in a distraction-free workspace when remote, Must be able to commute to the Ocoee office
What They're Looking For.
Must Have
Bilingual Spanish/English required, 2+ years of customer service, document management, banking, timeshare, or related experience, phone etiquette and communication skills, High accuracy when reviewing handwritten and digital documents, Ability to multitask across multiple systems and screens, Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat, Ability to troubleshoot minor computer issues independently, Comfort operating a computer, phone, calculator, and office equipment, Ability to sit at a desk for extended periods, High attention to detail and follow‑up skills
Nice to Have
Fluency in Portuguese (plus), Westgate experience, Contact center experience
What You'll Do.
Answer inbound phone calls and support Westgate Owners with document‑related inquiries
and process ownership documents for accuracy and completeness
Update Owner information and document details in internal systems
Communicate professionally with Owners and internal departments
Follow documentation standards
compliance guidelines
and processing timelines
and electronic record management
Provide clear explanations of processes and next steps to Owners
Support team members with projects and additional tasks as assigned
How You'll Work.
Team & Collaboration
Interact directly with Owners, Sales, Quality Assurance, and multiple internal teams; Support team members with projects and additional tasks as assigned
Communication Scope
phone etiquette; communication skills; professionalism on the phone; clear explanations of processes and next steps to Owners
Full Job Description
Full‑time Document Management Phone Specialist job in Ocoee, FL paying $18–$19/hr, seeking bilingual Spanish candidates with strong phone and customer service skills. Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement, now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For , you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity , Passion , and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day. Westgate Resorts is seeking a Document Management Phone Specialist to join our team in Ocoee, FL. This full‑time, hybrid position pays $18–$19 per hour and requires working on‑site for the first 90 days. We are hiring immediately. This role is ideal for a bilingual (Spanish/English) professional with strong customer service, call handling, and documentation skills who enjoys helping Owners and resolving inquiries accurately and efficiently. In this role, you will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in our systems, and ensuring all paperwork is processed correctly. You will interact directly with Owners, Sales, Quality Assurance, and multiple internal teams to ensure documents are complete, compliant, and processed in a timely manner. Success in this role requires professionalism on the phone, strong attention to detail, the ability to multitask between screens and systems, and comfort
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