U. S. Bank
DocumentCustodyAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Document Custody Associate at U. S. Bank. Skills: document custody, exception resolution, client experience. Review complex collateral and loan documentation. Act as a subject matter expert”
Industry & Context.
issue resolution; decision-making
Ability to push, pull, and/or lift 20–30 lbs, Ability to sit and/or stand for extended periods, Ability to bend or squat and climb step ladders up to 10 feet high
What They're Looking For.
Must Have
Associate's degree or three or more years of related experience
Nice to Have
Mortgage operations or custody operations experience, Demonstrated subject matter expertise in document custody, exception resolution, or collateral review processes, Proven ability to provide informal leadership, including coaching, mentoring, and supporting team performance and accountability, decision-making skills, with the ability to exercise sound judgment and take ownership of escalations and issue resolution, Ability to deliver a client experience by building effective relationships, responding with urgency, and communicating with professionalism and integrity, Well-developed customer service, written, and verbal communication skills, Ability to manage multiple priorities and maintain accuracy in a high-volume, detail-oriented environment, attention to detail and time management skills, including organizing and reviewing complex data and documentation, Ability to identify issues, interpret data, and implement appropriate solutions within established guidelines, Proficient in Microsoft Office, experience with emBTRUST or similar systems, Ability to complete repetitive tasks and meet production goals and deadlines
What You'll Do.
Review complex collateral and loan documentation
Act as a subject matter expert
Serve as a functional team lead
and resolve document deficiencies
Engage directly with internal and external clients
Execute affidavits and certification processes
Support reporting activities
Participate in and support complex projects
Balance multiple priorities
How You'll Work.
Team & Collaboration
Partner closely with internal and external clients; Provide guidance and support to team members; Hold peers accountable to production goals; Engage directly with internal and external clients
Communication Scope
written communication; verbal communication
Process & Methodology
workflow optimization
Full Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **_Job Description_** The **Document Custody Associate** serves as a subject matter expert (SME) and functional team lead within Custody Operations, responsible for reviewing loan (or collateral) documents, overseeing document processing activities, and supporting the accuracy and integrity of custodial records. This role operates as a hybrid between hands-on production support and team leadership, providing guidance, accountability, and expertise across workflows. The associate partners closely with internal and external clients to communicate deficiencies, resolve exceptions, and ensure compliance with custodial agreements. This role requires direct customer interaction, ownership of issue resolution, and the ability to manage complex scenarios while maintaining a high standard of client experience. As a recognized SME, this individual provides direction, coaching, and quality oversight to others, ensuring work is completed accurately and in alignment with established procedures. The role includes responsibility for decision-making within established guidelines, as well as escalation ownership for complex or high-risk issues. Work is performed with minimal supervision and requires strong judgment, prioritization, and accountability. **Key Responsibilities** * Review complex collateral and loan documentation to ensure compliance with custodial agreements and internal quality standards * Act as a subject matter expert for certifica
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