DockSortationLead

Dock Sortation Lead Full-Time Hourly · Operations · Alexandria, Virginia Reports to: Location Manager ABOUT SALTBOX Saltbox makes the hardest parts of running a small online business simple. We bring together flexible warehouse suites, offices, and hands-on logistics support so eCommerce entrepreneurs can scale with confidence. When you join Saltbox, you're helping real small business owners in your own backyard succeed. We're launching something new. And we need the right people to run it. The Dock Sortation Lead owns the daily sortation operation at our Alexandria location: packages in, team managed, every SLA hit, every driver handed off clean. Your job is to run the dock: every package sorted, every SLA hit, and your team executing at standard from the moment the first pallet arrives. This role has a clear scorecard, real autonomy, and direct impact you can measure every morning. If you thrive in fast, high-accountability environments, this is your seat. WHAT THE JOB LOOKS LIKE Your shift starts around 5:00am. Pallets arrive, packages get scanned and sorted into batches, and your team needs to be ready before the first driver shows up. You're on the floor the whole time: coaching throughput, catching errors before they become SLA misses, and making sure every handoff is clean. After dispatch, you submit your daily ops report and handle any exceptions or escalations. WHAT YOU WILL OWN Shift and sortation operations Run the end-to-end sortation process: pallets in, packages scanned and sorted, batches staged, drivers dispatched Stay on the floor and hands-on when volume or staffing needs it Team leadership Manage 2 to 7 Dock Sortation Specialists depending on volume Coach throughput (225 scans/person/hour) and Sort App usage in real time Get every team member trained and Sort App certified before they touch a package Hold standards on the floor, not after the shift ends SLA and quality compliance Own site performance against all SLAs: delivery, loss rate, sort com