Bergdorf Goodman
Luxury Retail
Docent
“Docent at Bergdorf Goodman. Skills: Storytelling, Hospitality, Clienteling. Welcome guests with warmth. Lead curated tours”
What You'll Achieve.
Deepen client connection to the brand; Create memorable, emotionally resonant experiences; Ensure each visit feels intentional; Ensure each visit feels personal; Ensure each visit feels refined; Enhance brand loyalty; Support relationship-building efforts; Deepen engagement beyond the initial visit
Industry & Context.
What They're Looking For.
Must Have
Elevated hospitality mindset, Brand fluency, Cultural literacy, Alignment with luxury service standards, Poise under pressure, Detail orientation, Collaborative partnership, Discretion, Professionalism, Exceptional verbal communication skills, Exceptional presentation skills, Sophisticated presence, Emotional intelligence, Ability to adapt communication style for diverse audiences, Passion for storytelling, Passion for craftsmanship, Passion for luxury culture
What You'll Do.
Welcome guests with warmth
Lead private appointments
Lead immersive brand experiences
Articulate brand heritage
Articulate craftsmanship
Articulate philosophy
Articulate product narratives
Lead private client experiences
Welcome clients with warmth
Personalize experiences
Maintain confidentiality
Cultivate genuine connections
Capture relevant client insights
Follow up to deepen engagement
Ensure experiential area remains pristine
Ensure experiential area organized
Support in store activations
Maintain visual standards
Maintain experiential standards
How You'll Work.
Team & Collaboration
Partner with Client Services; Partner with selling teams; Partner with leadership teams
Communication Scope
Exceptional verbal communication; Exceptional presentation skills; Adapt communication style
Applying for this Docent role?
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How to Apply on Workday
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ANONYMOUS · UNFILTERED
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