DMVOperationsSpecialist(Titles)

## Accountabilities Conduct high-volume outbound interactions with DMV offices across all U.S. states and counties to obtain title and lien-related information. Verify and interpret title status, lienholder details, rejection reasons, correction requirements, and applicable fees. Navigate inconsistent DMV responses, asking clarifying questions and challenging inaccuracies when necessary. Translate DMV communications into clear, structured updates for internal production and resolution teams. Maintain precise documentation of all findings in internal systems with strong attention to detail and data integrity. Identify risks, delays, and discrepancies that may impact title perfection timelines and escalate when needed. Support internal teams by providing verified information and actionable recommendations based on DMV interactions. Contribute to process improvement by updating internal documentation and sharing operational insights. Maximize productivity during downtime by multitasking effectively while managing call hold times and workflows. Requirements: 1+ year of experience in DMV operations, vehicle titling, lien processing, or related automotive administrative work. Strong understanding of vehicle title workflows, lienholder requirements, and DMV procedures. Experience working in high-volume phone-based or customer interaction environments. Excellent attention to detail with strong documentation and data accuracy skills. Ability to interpret unclear or conflicting external information and make sound operational decisions. Strong communication skills with confidence in asking direct questions and clarifying discrepancies. Proven persistence and resilience when managing long hold times and complex interactions. Ability to multitask effectively while maintaining accuracy and focus in a fast-paced environment. Strong organizational skills and ability to manage competing priorities independently. Benefits: Hourly compensation ranging from $26–$30 per hour based on ex