Saint Francis
DMECustomerServiceRepresentative
“DME Customer Service Representative at Saint Francis. Skills: Customer Service, DME, Healthcare. Receives and processes disposable supply orders and any other DME walk-in orders to include oxygen tank refill orders.. Work non-respiratory/non-specialty hospital discharges and walk-in patient orders.”
Industry & Context.
Independent judgment in making decisions involving non-routine problems under general supervision.
On call rotation
What They're Looking For.
Must Have
Minimum 1 year related experience
Nice to Have
Previous experience in healthcare, insurance billing and DME, DME and Healthcare related experience, Working knowledge of Brightree, Parachute, and Epic
What You'll Do.
Receives and processes disposable supply orders and any other DME walk-in orders to include oxygen tank refill orders.
Work non-respiratory/non-specialty hospital discharges and walk-in patient orders.
Communicates with patients and referral sources daily to effectively assist with transition of care from facility to home.
Assists patients with orders for aids to daily living including bedside commodes
Takes disposable supply orders (aids to daily living equipment)
verifies billing status of current oxygen order and any other DME walk-in orders and tank refill orders.
Takes disposable supply orders
walk-in orders and tank refill orders to include verifying the billing status of current oxygen orders and any other DME rentals.
Assists with non-respiratory/non-specialty hospital discharges to include receiving
determining authorization status
Ensures that all documentation received meets the guidelines of specific insurances and relays that information to the patient.
Requests prior authorizations when required by insurance.
Assists in scheduling delivery of DME equipment in a timely manner to the hospital or to the patient’s home.
Participates in face to face interactions with patients
phone and or Epic Chat conversations with Case Managers
and phone calls and operation of online portal for insurance companies.
How You'll Work.
Team & Collaboration
Works with other healthcare professionals and staff.; Works with internal and/or external customers via telephone or face to face interaction.; Participates in phone and or Epic Chat conversations with Case Managers.
Communication Scope
Excellent communication skills, both written and verbal that present clear and concise information.
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