Amazon Support Services Costa Rica SRL
Administrative Support, Human Resources, global corporate
DLSInvestigator,BRVTIP(S),DLSTrustandIntegrityProgram
Neural analysis suggests this role is
optimal for Mid+ candidates.
“DLS Investigator, BRV TIP (S), DLS Trust and Integrity Program at Amazon Support Services Costa Rica SRL. Skills: Fraud investigation, Case management. Investigate and manage cases. Ensure case integrity”
What You'll Achieve.
Yield company savings; Ensure compliant use of DLS programs
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
1+ years of human resources experience, Knowledge of HR systems, Speak, write, and read fluently in English
Nice to Have
Experience with tact, initiative, ingenuity, resourcefulness, and judgment, Knowledge of federal and state disability laws, Adept at interpretation and administration of leave and disability programs, Proven ability to build relationships and influence others
What You'll Do.
Investigate and manage cases
Ensure case integrity
Manage scalable workload
Produce measurable results
Increase service quality
How You'll Work.
Team & Collaboration
Work cross-functionally within DLS; Work across the organization
Communication Scope
Written investigation summaries; Articulate investigations
Full Job Description
*This is a contractual role At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. You will join a leadership team with responsibilities that require creativity, technical expertise and business sense. If you thrive in a dynamic environment with demanding business partners and enjoy finding solutions to meaningful design challenges at scale this position is for you. The DLS Trust and Integrity Program (TIP) investigates potential fraud and abuse for the Disability and Leave Services (DLS) organization. The team offers our internal customers a single threaded point of contact for investigating fraud, abuse and analyzing trends related to disability, leave or accommodation, and clinical cases. The team provides data driven and innovative results yielding company savings, and compliant use of DLS programs. This individual contributor position will investigate and manage a block of cases deemed suspect of fraudulent activity or cases that require additional inspection ensuring the utmost case integrity as it aligns to the Amazon Leadership Principles. The selected candidate will manage a scalable workload to compliantly manage these cases, producing measurable results from investigative findings. The ideal candidate will dive deep and proactively look for opportunities to increase service quality, customer obsession, and drive efficiencies. The selected candidate will collaborate and work cross-functionally within DLS and across the organization from a DLS Investigations standpoint. The successful candidate will have proven experience with investigations, with preferred qualifications in leadership, compliance, providing top quality written investigation summaries and the ability to articulate all aspects of the investigations they were responsi
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