DLSCaseManager(L4),DisabilityandLeaveServiceTeam

**1 year contractual role Amazon’s Disability and Leave Services (DLS) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the South Africa & Middle East. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Essential Responsibilities: 1. Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees 2. Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon 3. Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate 4. Critically assess and adjust the case management plan to an employee’s changing needs 5. Address and respond to sensitive situations 6. Troubleshoot issues and seek to remove barriers before, during, or after a leave event 7. Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs 8. Identify and solve problems that may arise, sometimes with limited information 9. Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace 10. Educate managers and business partners on employee concerns and needs prior to