Amazon Support Services Costa Rica SRL
Technology
DLSCaseManager(CAN)Seasonal,Disability&LeaveServices
“DLS Case Manager (CAN) Seasonal, Disability & Leave Services at Amazon Support Services Costa Rica SRL. Skills: Case management, Employee relations. Initiate inquiries about leave events. Respond to inquiries about leave events”
Industry & Context.
Critical thinking; Fact-find; Troubleshoot issues; Identify problems; Solve problems
11 months acting role
What They're Looking For.
Must Have
1+ years HR experience, Experience with HR processes, Speak, write, read English fluently, Experience with MS Outlook, Experience with Excel, Experience with SharePoint, Experience with Amazon Projects, Experience with Word, Experience with Slack, Experience with Chime, Experience providing consultation on leave of absence, Experience providing consultation on human resources, Experience providing consultation on benefits, Experience providing consultation on complex employee matters
Nice to Have
Speak, write, read French fluently, Speak, write, read Portuguese fluently, Bachelor's degree in human resources, Experience managing confidential information, Experience adhering to confidentiality standards, Experience with process improvement, Experience with stakeholder management
What You'll Do.
Initiate inquiries about leave events
Respond to inquiries about leave events
Initiate inquiries about accommodation events
Respond to inquiries about accommodation events
Initiate inquiries about benefits
Respond to inquiries about benefits
Initiate inquiries about options
Respond to inquiries about options
Provide holistic case management services
Review medical documentation
Leverage duration guidelines
Use best practice tools
Oversight of leave event
Assess case management plan
Adjust case management plan
Respond to sensitive situations
Remove barriers before leave
Remove barriers during leave
Remove barriers after leave
Respond to employee impacting issues
Ensure right communication occurs
Ensure compliance with standard work
Ensure compliance with regulations
Ensure compliance with company policy
Maintain system records
Consult with third party administrator
Coordinate with third party administrator
Partner with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Consult with Benefits
Coordinate with Benefits
Partner with Benefits
Consult with team members
Coordinate with team members
Partner with team members
Consult with other departments
Coordinate with other departments
Partner with other departments
Coordinate with systems
Complete other duties
How You'll Work.
Team & Collaboration
Interface with employees; Coordinate with Latin America employees; Coordinate with managers; Coordinate with HR representatives; Coordinate with internal departments; Work with external vendors; Work with community providers; Work with internal partners; Partner with Benefits; Partner with Recruiting; Partner with Payroll; Partner with Safety; Partner with HR; Partner with managers; Consult with third party administrator; Coordinate with HR; Partner with HR; Coordinate with Safety; Partner with Safety; Coordinate with Legal; Partner with Legal; Coordinate with Payroll; Partner with Payroll; Coordinate with Benefits; Partner with Benefits; Coordinate with team members; Partner with team members; Coordinate with other departments; Partner with other departments; Coordinate with systems; Partner with systems
Communication Scope
Answer questions; Respond to inquiries; Communicate solutions
Process & Methodology
Process improvement
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