Amazon Support Services Costa Rica SRL
Technology
DLSCaseManager(CANLATAM)(S)
“DLS Case Manager (CAN-LATAM) (S) at Amazon Support Services Costa Rica SRL. Skills: Case management, Employee relations. Initiate inquiries about leave events. Respond to inquiries about leave events”
What You'll Achieve.
Pave way for connected and trusted experience; Facilitate preparation for time-off; Facilitate use of benefits; Facilitate leave of absences; Facilitate transition ramp-back to work plans; Drive solutions which improve employee experience
Industry & Context.
Fact-find; Troubleshoot issues; Identify problems; Solve problems
11 months acting role, On-site role
What They're Looking For.
Must Have
1+ years of human resources experience, Experience with HR processes and systems, Speak, write, and read fluently in English, Experience with MS Outlook, Excel, SharePoint, Amazon Projects, Word, Slack and Chime, Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
Nice to Have
Speak, write, and read fluently in French, Bachelor's degree or above in human resources, Experience managing confidential and sensitive employee information, Adherence to strict confidentiality standards, Experience with process improvement, Experience with stakeholder management
What You'll Do.
Initiate inquiries about leave events
Respond to inquiries about leave events
Initiate inquiries about accommodation events
Respond to inquiries about accommodation events
Initiate inquiries about benefits
Respond to inquiries about benefits
Initiate inquiries about options
Respond to inquiries about options
Provide holistic case management services
Review medical documentation
Assess case management plan
Adjust case management plan
Respond to sensitive situations
Seek to remove barriers
Respond to employee impacting issues
Ensure right communication occurs
Ensure compliance with standard work
Ensure compliance with federal regulations
Ensure compliance with state regulations
Ensure compliance with company policy
Maintain system records
Consult with third party administrator
Coordinate with third party administrator
Partner with third party administrator
Coordinate with Safety
Coordinate with Legal
Coordinate with Payroll
Consult with Benefits
Coordinate with Benefits
Partner with Benefits
Consult with team members
Coordinate with team members
Partner with team members
Consult with other departments
Coordinate with other departments
Partner with other departments
Consult with other systems
Coordinate with other systems
Partner with other systems
Complete other duties
How You'll Work.
Team & Collaboration
Work with managers; Work with HR representatives; Work with internal departments; Work with external vendors; Work with community providers; Work with Benefits; Work with Recruiting; Work with Payroll; Work with Safety; Work with HR; Work with team members; Work with other departments
Communication Scope
Answering questions; Responding to inquiries; Communicating solutions
Applying for this DLS Case Manager (CAN-LATAM) (S) role?
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