M&T Bank
DivisionBusinessPartner(CustomerExperience&TheWayWeWorkEnablement)
“Division Business Partner (Customer Experience & The Way We Work Enablement) at M&T Bank. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, strategic relationship management, value creation, change leadership. Serve as the primary strategic interface between CXTW3E and an assigned division, responsibilities include understanding business objectives, aligning services, and building internal par”
What You'll Achieve.
drive meaningful change; accelerate outcomes; advance efficiency, alignment, digital enablement, customer experience, and enterprise collaboration.; deliver expected value; deliver benefits
Industry & Context.
analytical; problem‑solving skills; evaluating trends; resolving issues; synthesizing complex input into actionable recommendations.
What They're Looking For.
Must Have
Bachelor’s degree and a minimum of 4 years’ proven project management experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ project management experience., Proficiency with personal computers as well as pertinent software packages., Demonstrated experience building trusted relationships with senior leaders., communication, analytical, and problem‑solving skills as reflected in relationship manager capabilities such as evaluating trends, resolving issues, and providing strategic recommendations.
Nice to Have
Bachelor’s degree in Business, Management, Communications, Organizational Development, or related field., Experience in enterprise transformation, cultural change, operating model evolution, or adoption of new ways of working., Understanding of strategy execution, organizational effectiveness, or continuous improvement disciplines., Familiarity with portfolio management, prioritization methods, or value‑tracking., Ability to navigate ambiguity, manage multiple priorities, and drive clarity—consistent with relationship manager expectations of adaptability and organizational skill., Comfort working in an advisory capacity with senior leaders and synthesizing complex input into actionable recommendations., Proficiency with collaboration tools, data visualization, or knowledge‑sharing platforms.
What You'll Do.
Serve as the primary strategic interface between CXTW3E and an assigned division
responsibilities include understanding business objectives
and building internal partnerships.
Develop a deep understanding of the division’s strategy
operating environment
and translate these into opportunities for CXTW3E to add value.
Assess business unit needs and identify where CXTW3E programs
and services can accelerate outcomes—reflecting Business Partner responsibilities such as identifying growth opportunities and analyzing trends to improve organizational performance.
Surface opportunities that advance efficiency
and enterprise collaboration.
Regularly brief the senior leader and leadership team on: Opportunities to apply TE offerings
Risks or gaps emerging from employee or organizational insights
The division’s current adoption of _The Way We Work_.
and leader/team insights to identify where shifts in mindsets or practices are needed.
Facilitate alignment on priorities and co‑design a divisional action plan advancing behaviors such as: Customer‑first orientation
Enterprise collaboration & shared ownership
Simplification & clarity
Bias for action & learning
Transparency & trust‑building.
Track adoption progress
and report outcomes in leadership forums.
Create and own a divisional roadmap focused on opportunities for CXTW3E to create value in partnership with the business unit.
Connect the division to the right CXTW3E experts or solutions at the right time.
Work with CXTW3E leadership to appropriately capacity plan for resourcing and support needs.
Ensure workstreams or engagements deliver expected value and ensure services meet business needs and deliver benefits.
Understand and adhere to the Company’s risk and regulatory standards
policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
How You'll Work.
Team & Collaboration
Serve as the primary strategic interface between CXTW3E and an assigned division, responsibilities include understanding business objectives, aligning services, and building internal partnerships.; Partner with Senior Leaders & Influence Through Insight; Build high‑trust relationships through credibility, preparation, follow‑through, and an enterprise mindset—aligned with Business Partner principles of integrating cross‑functional partners to deliver strategic value.; Connect the division to the right CXTW3E experts or solutions at the right time.; Systems thinking & collaboration—seeing connections, breaking silos.
Communication Scope
Communication excellence —clarity, brevity, compelling storylines.
Process & Methodology
proven project management experience, Create and own a divisional roadmap focused on opportunities for CXTW3E to create value in partnership with the business unit., Ensure workstreams or engagements deliver expected value and ensure services meet business needs and deliver benefits.
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