City Wide Facility Solutions
Facilities Services
DistrictAccountManager
“District Account Manager at City Wide Facility Solutions. Skills: Account management, Client retention, Contract negotiation. Manage client relationships. Retain clients”
What You'll Achieve.
High client satisfaction
Industry & Context.
Trouble-shooting
Daily local travel
What They're Looking For.
Must Have
2+ years outside B2B account management, 2+ years client retention role, Proficient in Microsoft Office, Knowledge of CRM database
Nice to Have
Building maintenance experience, Facility management experience
What You'll Do.
Manage client relationships
Expand client services
Diversify client solutions
Formulate service strategy
Manage service schedule
Negotiate client agreements
Manage Contractor relationships
Interview Contractors
Negotiate Contractor pricing
Negotiate Contractor terms
Manage Contractor agreements
Develop service specifications
Verify Contractor compliance
Ensure quality excellence
Ensure client satisfaction
Conduct quality control inspections
Follow through on promises
Supervise Night Managers
Direct Night Managers
Execute client strategy
Perform services correctly
Procure client supplies
Monitor client supplies
Communicate client issues
Address client issues
Address client problems
Use CRM for inspections
Schedule non-routine activities
Update Building Information Sheets
Update FSM Summary Sheets
Ensure MSDS sheets are complete
Ensure MSDS sheets are accurate
Ensure MSDS items are labeled
Notify Sales Executives of accounts
Develop plan to resolve deficiencies
Implement plan to resolve deficiencies
Approve Night Manager pay
Approve Service Representative pay
Assist Accounting with collections
Assist Accounting with payments
Maintain updated route sheets
Maintain updated key sheets
Maintain updated alarm sheets
Maintain updated monthly planner
How You'll Work.
Team & Collaboration
Communicate with Directors; Collaborate with Operations; Collaborate with Night Managers; Collaborate with Sales Executives; Collaborate with Accounting
Communication Scope
Verbal communication; Written communication
Applying for this District Account Manager role?
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