Cision
Technology
DistributionCustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Distribution Customer Support Specialist at Cision. Skills: Customer support, Client communication. Provide excellent customer service. Respond efficiently to inquiries”
What You'll Achieve.
Maintain high customer satisfaction; Ensure SLAs are met
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
Bachelor's Degree required, 1 year customer service experience, Excellent communication skills, Active listening skills, Detail oriented, Goal driven, Ability to multi-task, Prioritize workload, Manage time effectively, Adapt to different customers, Respond to high-pressure situations, Computer skills required, Flexible schedule required, Some overtime required, Holiday coverage required
What You'll Do.
Provide excellent customer service
Respond efficiently to inquiries
Maintain high customer satisfaction
Set up distribution orders
Confirm distribution orders
Vet content for acceptability
Review order details with clients
Confirm order details with clients
Pass information through processing queue
Counsel clients on product solutions
Provide effective communication
Support clients through distribution
Resolve customer issues
Educate clients on products
Educate clients on services
Educate clients on procedures
Meet activity metrics
Exceed activity metrics
Navigate platforms and databases
Reprioritize workload
Form internal partnerships
Improve ability to support customers
How You'll Work.
Team & Collaboration
Internal partnerships with departments; Finance department collaboration; Technology department collaboration; Sales department collaboration; Product department collaboration
Communication Scope
Verbal communication; Written communication
Full Job Description
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Distribution Customer Support Specialist Cision is a global powerhouse in the Public Relations software space with over 100 years of experience innovating the way businesses tell their stories. Our award-winning solutions use cutting-edge technology to provide clients with industry-leading insights and the tools to improve their marketing and PR needs. With offices in over 20 countries around the world, we're committed to growing our communities and our people by offering amazing perks, professional development, and opportunities for you to power your career. The most important measure of our success is yours. JOB SUMMARY: The Distribution Customer Support Specialist is the client’s primary point of contact with PR Newswire. This role acts as a liaison, provides service and product information, answers questions, resolves any emerging problems that the customer might face with accuracy and efficiency. Our team is genuinely excited to help customers. Responsibilities: Areas of importance for this Customer Support Specialist to be both proficient and efficient in include, but are not limited to: Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone, chat and email. Set up and confirm orders submitted for distribution through PR
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