Expeditors
logistics
DistributionCustomerServiceRepresentative
“Distribution Customer Service Representative at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. managing all aspects of ensuring timely and accurate movement of freight and information. providing exceptional customer service”
What You'll Achieve.
Exceeds customer expectations by anticipating, understanding and meeting needs; Consistently completes quality work that matches job expectations; Is committed to operational excellence and continuous improvement for own job function and across the network; Consistently meets deadlines; Is punctual and can be relied on for planning purposes; Is organized, manages own time effectively and can prioritize; Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers; Ensuring timely and accurate movement of freight and information; client specific KPIs are completed and that orders are fulfilled fully and accurately
Industry & Context.
Exceptional Customer Service; Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc., Write with pencil/pen/marker, Functions performed both at a desk and within the warehouse, Attend meetings in alternate locations i. e. conference room for collaboration and training purposes
What They're Looking For.
Must Have
Global logistics industry knowledge, Good computer skills (e. g. , MS Excel, MS Word), Fluent in English
What You'll Do.
managing all aspects of ensuring timely and accurate movement of freight and information
providing exceptional customer service
phone calls and online meetings
Proactively monitors order flow to ensure client specific KPIs are completed and that orders are fulfilled fully and accurately
Monitors the scheduling of inbounds and decides the labor needed to perform required tasks
How You'll Work.
Team & Collaboration
cross-functional coordination; coordinate with other departments in the branch; Collaboration; Works in harmony with superiors and fellow workers without incident or delay
Communication Scope
Communication; Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally; Provides relevant and timely information to co-workers, customers, and service providers; Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
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