Expeditors
logistics
DistributionCustomerServiceAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Distribution Customer Service Agent at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, logistics, data entry, billing, reporting. Provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.. Daily process and input of all customer orders and distribution accounts.”
What You'll Achieve.
ensure efficient daily operation of all distribution accounts.; Provide daily operational reports that are accurate and timely.; Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Industry & Context.
Escalation of problems to Management when necessary.
What They're Looking For.
Must Have
6 months to 1-year related experience and/or or equivalent combination of education and experience, Meet company standards of 52 hours training per year, including as needed management/leadership training, Excellent organizational skills, time management skills, a professional manner, Positive and willing to help attitude, Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results, Good computer skills (e. g. , MS Excel, MS Word), Fluent in English
Nice to Have
Hazardous Materials certification
What You'll Do.
Provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.
Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Generate all related paperwork and necessary information required for customer work orders
checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving
shipping and inventory management.
Rate domestic transportation bills.
Trace orders as required and notify customers of activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Provide warehouse staff with necessary documents and information needed to complete receiving
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Contribute to maintain relationships with vendors (trucking companies
Provide support with other miscellaneous projects
Compliance at all times to regulations.
Escalation of problems to Management when necessary.
How You'll Work.
Team & Collaboration
cross-functional coordination; Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.; Contribute to maintain relationships with vendors (trucking companies, and others).; Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Communication Scope
effectively communicate clearly and concisely
Full Job Description
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Scope of Position: To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts. Major Duties and Responsibilities: * Daily process and input of all customer orders and distribution accounts. * Provide daily operational reports that are accurate and timely. * Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records. * Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management. * Rate domestic transportation bills. * Trace orders as required and notify customers of activity concerning their order. * Ensure accurate and timely client and vendors billing.
Applying for this Distribution Customer Service Agent role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Expeditors?
Real rants from real employees. Read before you apply.