GOAT Group
Finance / FinServ
DisputesSeniorSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Disputes Senior Specialist at GOAT Group. Skills: fraud prevention, disputes management, data analysis, communication. Handle escalated and complex dispute cases, providing support for the team. Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems”
What You'll Achieve.
saving the company’s bottomline from avoidable dispute and chargeback losses; upholding the highest standards of integrity and efficiency; Maximize transaction reviews while minimizing errors and losses
Industry & Context.
analytical and logical thinking skills for decision-making
working one weekend day per week, Flexibility in working hours, particularly during peak seasons
What They're Looking For.
Must Have
3+ years of experience in fraud prevention and disputes management, In-depth knowledge of fraud and disputes systems and processes, proficiency in spreadsheets and Excel (intermediate to advanced level), Excellent written and verbal communication skills, with the ability to simplify complex topics, analytical and logical thinking skills for decision-making, Highly organized, able to meet critical deadlines, and effectively support team members
What You'll Do.
Handle escalated and complex dispute cases
providing support for the team
Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems
Gather and analyze data to determine the appropriate course of action for disputes
Review queued transactions to identify fraudulent or legitimate activities
Ensure compliance with applicable laws and regulations throughout the dispute process
Continuously seek ways to increase speed
and accuracy in operations
Maximize transaction reviews while minimizing errors and losses
How You'll Work.
Team & Collaboration
providing support for the team; Collaborate on projects to improve processes and procedures within the Disputes Team; Communicate trends and best practices to peers and leadership regarding fraud and disputes; effectively support team members
Communication Scope
Excellent written and verbal communication skills; ability to simplify complex topics; Communicate trends and best practices
Process & Methodology
Collaborate on projects to improve processes and procedures
Full Job Description
About the Team At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottomline from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency. In this role, you will: Handle escalated and complex dispute cases, providing support for the team. Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems. Gather and analyze data to determine the appropriate course of action for disputes. Review queued transactions to identify fraudulent or legitimate activities. Collaborate on projects to improve processes and procedures within the Disputes Team. Communicate trends and best practices to peers and leadership regarding fraud and disputes. Ensure compliance with applicable laws and regulations throughout the dispute process. Continuously seek ways to increase speed, efficiency, and accuracy in operations. Maximize transaction reviews while minimizing errors and losses. Maintain a positive attitude and be flexible in adjusting responsibilities as needed, including working one weekend day per week. Flexibility in working hours, particularly during peak seasons. We are looking for: 3+ years of experience in fraud prevention and disputes management. In-depth knowledge of fraud and disputes systems and processes. Strong proficiency in spreadsheets and Excel (intermediate to advanced level). Excellent written and verbal communication skills, with the ability to simplify complex topics. Strong analytical and logical thinking skills for decision-making. Highly organized, able to meet critical deadlines, and effectively support team members. GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U. S. Hiring Range: Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets) $25.48 – $31.83 USD Tier 2 - (Includes mid-cost m
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