DisputesPrograms&EngagementCoordinator

# **Join the People Helping People** Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. **The Opportunity:** The **Disputes Programs & Engagement Coordinator** will manage and coordinate employee engagement, program support, and key business initiatives across the Disputes organization. This role supports leaders and their respective teams by managing, coordinating, and executing a variety of business-related activities, including employee engagement initiatives, compliance support, advisory group activities, special projects, and business unit communications. The incumbent will support leaders with confidential and complex responsibilities in an efficient and timely manner. Being effective in this role requires the ability to build strong, trusting partnerships across leadership and employee levels, manage multiple projects requiring independent judgment, and influence outcomes without direct authority. This position requires a hands-on, self-motivated individual who thrives in a fast-paced, evolving environment. **Day in the Life:** * Create, implement, and manage employee engagement activities across the Disputes organization to support performance, retention, and employee experience. * Manage a budget for employee engagement activities that align with business objectives. * Coordinate and manage all Disputes-related special events, including in-person and remote events, team meetings, and business unit activities. * Provide proactive program coordination and support for key Disputes initiatives, including compliance activities, advisory group support,