Whatnot
Commerce
DisputesParalegal
“Disputes Paralegal at Whatnot. Skills: Disputes Paralegal, Litigation Support, Demand Letter Management. Manage and triage incoming disputes matters, ensuring accurate and timely intake across a variety of claim types (e.g., demand letters, pre-litigation disputes, arbitration threats). Draft and send initial responses to users on behalf of Litigation Counsel, following established templates and escalation protocols”
What You'll Achieve.
Keep our legal operations running smoothly and efficiently; Contribute to a team that’s building something genuinely new; Improve efficiency and further refine workflows using AI driven tools
Industry & Context.
6 month contract
What They're Looking For.
Must Have
5+ years of paralegal or legal support experience, preferably in litigation, disputes, or a high-volume legal environment, Experience with demand letter intake and response drafting, or other structured legal correspondence workflows, written communication skills — you can write clearly and concisely, and know how to calibrate tone for sensitive situations, Excellent organizational skills and the ability to manage a large volume of matters simultaneously without losing track of details, Comfort working cross-functionally and getting up to speed quickly in a new environment
Nice to Have
Familiarity with legal matter management tools or case tracking systems is a plus, Experience with AI platforms, such as GC AI, Claude CoWork, and Glean, Prior experience at a tech company, marketplace, or fast-paced startup is a plus but not required
What You'll Do.
Manage and triage incoming disputes matters
ensuring accurate and timely intake across a variety of claim types (e.g.
pre-litigation disputes
Draft and send initial responses to users on behalf of Litigation Counsel
following established templates and escalation protocols
Maintain and organize case tracking systems to ensure nothing falls through the cracks
Support Litigation Counsel in preparing materials for active matters
including organizing records
summarizing communications
and tracking deadlines
Assist with building and refining intake workflows and response playbooks as our disputes function scales
Utilize AI driven tools to improve efficiency and further refine workflows
How You'll Work.
Team & Collaboration
Coordinate with internal stakeholders across Trust & Risk, Customer Experience, and Legal Operations to gather facts and documentation relevant to disputes; Work closely with Litigation Counsel to support a high volume of disputes matters; Comfort working cross-functionally
Communication Scope
Written communication skills — you can write clearly and concisely, and know how to calibrate tone for sensitive situations
Process & Methodology
Manage a large volume of matters simultaneously
Applying for this Disputes Paralegal role?
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