NEC Software Solutions
Information Technology And Services
DisputesAdministrator
“Disputes Administrator at NEC Software Solutions. Skills: resolution of Customer Contractual Billing queries, accurate and timely disputes resolution, cash collection activity, validated, reconciled, resolved, Credit Tasks, Credit Orders, New Orders/Invoices, SAP orders, Supersede or Termination, Vision (Invevo), SAP Order references, customer contacts, Collectible, Daily Disputes Dashboard, status & narrative, Sales Order Processing tasks. supporting Head of SOP & Disputes Management with the r”
What You'll Achieve.
accurate and timely disputes resolution to help support cash collection activity; help maximise on cash collection activity; ensuring all relevant & associated SAP orders are updated; allows the Credit Control team to actively chase customers to guarantee cash collection; ensures accurate detail is always provided to business areas
Industry & Context.
resolution of Customer Contractual Billing queries; accurate and timely disputes resolution
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK, All offers are subject to satisfactory vetting, references and occupational health checks, Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required
What They're Looking For.
Must Have
Previous experience in either a Credit Control or Disputes management role, Excellent organisational skills, Excellent interpersonal skills, Excellent command of the English language, Excellent PC skills, Outlook, CRM, Sharepoint 365, MS Excel, and Word, Thorough & Accurate data entry & verification of own work, High Degree of personal organisation, Clear & Concise record keeping, Demonstrate a high regard for quality & standards ensuring all tasks are completed in a timely manner, Excellent Communication Skills, Customer Focus, High regard for Team Working, Flexibility, Ability to prioritise workload, Candidates must be able to demonstrate a pre-existing right to work and travel within the UK
Nice to Have
SAP Sales Order Processing knowledge is not an essential, but is desirable
What You'll Do.
supporting Head of SOP & Disputes Management with the resolution of Customer Contractual Billing queries resulting in accurate and timely disputes resolution to help support cash collection activity
keep within an average monthly target
following process & control mechanisms determined in the Order to Billing process
Work closely with Sales Order Processing
Sales & Delivery teams to ensure queried contractual invoicing is validated
reconciled and resolved quickly to help maximise on cash collection activity
Raising required Credit Tasks within SharePoint 365 system
gaining timely Business & Finance approvals
Raising accurate Credit Orders & New Orders/Invoices using SAP Finance system
ensuring all relevant & associated SAP orders are updated
particularly where a Supersede or Termination has been progressed
Ensure Vision (Invevo) is accurately updated with Credit and/or new SAP Order references and customer contacts at the point the dispute is marked as Collectible
Maintain Daily Disputes Dashboard (Power Apps) with accurate status & narrative which ensures accurate detail is always provided to business areas
Assist with ad hoc Sales Order Processing tasks as and when required
How You'll Work.
Team & Collaboration
Work closely with Sales Order Processing, Credit Control, Sales & Delivery teams; High regard for Team Working
Communication Scope
Excellent Communication Skills; Clear & Concise record keeping
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