Mountain America
Finance
DisputeSpecialist
“Dispute Specialist at Mountain America. Skills: Dispute Resolution, Fraud Investigation, Card Claims Processing, Regulatory Compliance. reviewing rebuttal documentation and compelling evidence provided by merchants. making informed decisions that directly impact members' financial security”
What You'll Achieve.
safeguarding the financial well-being of our members; protecting the credit union’s integrity; ensures members and team members receive expert assistance in filing both fraud and non-fraud card-related claims; making informed decisions that directly impact members' financial security and peace of mind; resolving claims with precision and integrity; ensure favorable recovery outcomes
Industry & Context.
critical thinking; investigative expertise; effective decision-making skills and recognize the appropriate action to be taken based on recovery probability in both fraud and non-fraud claims
Requires sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing., Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus., Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.
What They're Looking For.
Must Have
2+ years of retail banking or related financial service and customer service experience, Associate degree or equivalent work experience
Nice to Have
Fraud or Dispute related experience, Knowledge of Visa, STAR, and/or Co-Op network rules, general knowledge of credit union operations and organizational structure
What You'll Do.
reviewing rebuttal documentation and compelling evidence provided by merchants
making informed decisions that directly impact members' financial security
resolving claims with precision and integrity
investigate complex card fraud
card disputes and ATM dispute cases
review rebuttal documentation and compelling evidence provided by merchants on card fraud claims
gather and document critical evidence including transaction information
online banking records
and other appropriate evidence
communicate card fraud findings or issues
and reviews filing phone calls to clarify affidavit statements
issue credits to members’ accounts
process technical and quality reviews to ensure accurate submission of all card claims
both fraud and non-fraud
process all card claims submissions across multiple networks
log complaints and submits Unusual Activity Referrals (UAR’s) to the BSA Team
provide feedback on other business units in regard to all ATM
and Non-Fraud Card disputes
How You'll Work.
Team & Collaboration
Work closely with Fraud Data Analysts to communicate card fraud findings or issues; provide feedback on other business units in regard to all ATM, Card Fraud, and Non-Fraud Card disputes to Dispute Resolution Specialists III’s for training and coaching
Communication Scope
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals; Ability to write routine reports and correspondence; Ability to speak effectively before groups of employees, members, or clients; Ability to communicate effectively using written and verbal communication
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