DisputeAnalyticsRepresentative

Dispute Analytics Representative The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management. **Responsibilities** * Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed * Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE) * Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls * Compiles reports and performs in-depth dispute case reviews for identified partners **Basic Qualifications** * High school diploma, GED or equivalent certification * At least 2 years of experience in credit card disputes processing, investigations or analytics **Preferred Qualifications** * Associate’s or Bachelor's Degree in Business, Finance or Marketing * 4+ years of experience in credit card disputes processing, investigations or analytics At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $62,900 - $71,800 for Dispute Analytics Representa