DisputeAnalyst

Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees! We are seeking a detail-oriented and analytical **Dispute Analyst** to join our team. The ideal candidate will be responsible for investigating, analyzing, and resolving customer disputes and chargebacks in a timely and accurate manner. This role requires strong analytical thinking, excellent communication skills, and a thorough understanding of financial transactions and dispute processes. In this role, you’ll be reviewing chargebacks and payment disputes, figuring out what happened, and working with different teams to make things right, fast and fair. This is a great fit for someone who’s curious, organized, and loves solving problems. If you’ve got a background in retail, payments, or customer service and enjoy connecting the dots, you’ll feel right at home here. **Key Responsibilities:** * Investigate and analyze disputed transactions to determine their validity * Collaborate with internal departments (e.g., Customer Service, Risk, Finance) to gather relevant information * Respond to chargebacks and disputes in accordance with card network and regulatory guidelines (Visa, Mastercard, Amex, etc.) * Prepare and submit documentation to issuing banks and processors within required timeframes * Track and report dispute trends, escalations, and root causes * Ensure compliance with internal policies, industry standards, and regulatory requirements * Assist with audit