Company
Dispatcher
“Dispatcher. Skills: scheduling, logistics, dispatching, customer service, inventory management. Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center.. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.”
Industry & Context.
Ability to resolve issues in accordance with company goals and objectives
Good driving record
What They're Looking For.
Must Have
High school diploma or GED equivalent, Minimum of six (6) months scheduling or logistics experience, Current valid driver’s license may be required
What You'll Do.
Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center.
Ensures that adequate coverage is available and scheduled to provide a superior service to client family
while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
Provides consistent support by dispatching resources to meet the needs of client families
Receives first call information and initiates the resources required for dispatch
Processes removal paperwork
Assists with recording keeping of embalming documentation as required
Ensures that vehicles and associates are dispatched in accordance with company standards.
Schedules activities for both the internal staff as well as market locations
Schedules the dispatch of vehicles and associates to ensure that services are provided
Maintains in-house scheduling of location resources
Schedules sufficient resources to meet market commitments
Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
Builds and maintains relationships by promoting a team atmosphere
Communicates with location associates
managers and other staff members to mitigate confusion and misunderstanding
Leads by example while staying engaged and supportive of company initiatives
Takes and places orders for necessary supplies
Manages inventory for caskets and cremation containers for the market
including receiving requests and making orders
Order additional general supplies at the direction of the location management.
Performs other duties as directed by management
How You'll Work.
Team & Collaboration
Builds and maintains relationships by promoting a team atmosphere; Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
Communication Scope
Excellent communication skills; interpersonal skills; Ability to communicate with associates, customers, supplies in person or by phone
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