ReWorks Solutions
Healthcare
Dispatcher(NEMT)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Dispatcher (NEMT) at ReWorks Solutions. Skills: Dispatch operations, Transportation coordination, NEMT. Receive scheduled trip requests. Review trip details for accuracy”
What You'll Achieve.
Ensure timely, safe, and efficient service; Ensure all trips executed according to standards
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Experience in transportation, logistics, or dispatch operations, Organizational and time-management skills, Proficient in scheduling and management software, Excellent communication and interpersonal skills, Ability to handle multiple tasks and adapt to changing priorities
Nice to Have
Familiarity with healthcare scheduling and transportation coordination, Familiarity with NEMT operations, driver coordination, and compliance requirements
What You'll Do.
Receive scheduled trip requests
Review trip details for accuracy
Assign trips to drivers
Communicate trip details clearly to drivers
Monitor driver status
Monitor on-time performance
Provide drivers with routing guidance and support
Serve as a point of contact for transportation
Resolve service concerns promptly and professionally
Coordinate with facilities for wait times
Enter and update trip statuses in systems
Ensure all required trip notes and compliance documentation
Proactively identify and resolve scheduling conflicts
Escalate issues appropriately
Collaborate with schedulers and management
Support after-hours or urgent trip needs
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor management; Stakeholder management; Teamwork
Communication Scope
Interpersonal skills
Full Job Description
**Position: Dispatcher (NEMT)** **Location:** Remote (South Africa) **Working Hours:** US Hours (9am-5pm EST) **Employment Type:** Full-Time Position Overview: The Dispatcher is responsible for coordinating and managing non-emergency medical transportation (NEMT) trips to ensure timely, safe, and efficient service for members. This role serves as the central point of communication between drivers, facilities, schedulers, and transportation platforms, ensuring all trips are executed according to company standards, payer requirements, and member needs. Key Responsibilities: 1.**Trip Intake and Review:** • Receive scheduled trip requests via Zoho Desk and MOVI. • Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and special accommodations. • Verify eligibility, authorization, and trip readiness prior to dispatch. 2\. **Driver Coordination:** • Assign trips to drivers based on availability, vehicle type, location, and service level. • Communicate trip details clearly to drivers, including changes, special instructions, or urgent requests. • Monitor driver status throughout the day to ensure adherence to schedules. 3\. **Real-Time Dispatch Management:** • Track active trips and monitor on-time performance. • Address delays, no-shows, cancellations, and breakdowns in real time. • Provide drivers with routing guidance and support as needed. • Serve as a point of contact for doctor offices, facilities, staff and family members regarding transportation status. • Provide ETA updates and resolve service concerns promptly and professionally. • Coordinate with facilities for wait times, return trips, and same-day changes. 4\. **System Documentation:** • Enter and update trip statuses in dispatch and transportation management systems. • Accurately document incidents, delays, cancellations, and service issues. • Ensure all required trip notes and compliance documentation are completed. 5\. **Problem Resolution:** • Proactively identify
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