Zūm
transportation
Dispatcher
Neural analysis suggests this role is
optimal for Mid candidates.
“Dispatcher at Zūm. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Daily Operations & Route Management, Communication & Emergency Response, Compliance & Administrative Operations. lead daily transportation operations. serve as the critical communication hub”
What You'll Achieve.
ensure full route coverage and on-time completion of all driver activities; ensure seamless service delivery; ensure every student gets to school safely and on time, every single day; ensure uninterrupted service delivery; handle customer concerns promptly and professionally; escalating unresolved issues appropriately; ensure accuracy and compliance with district and state requirements; compliance objectives
Industry & Context.
real-time problem-solving; quick thinker; makes smart decisions on the fly; go-to problem solver
What They're Looking For.
Must Have
High school diploma or equivalent, Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc. ), Experience in high-pressure, time-sensitive operations (e. g. , transportation, logistics, field services, customer service, hospitality, or similar fast-paced environments)
Nice to Have
Background in a leadership, supervisory, or management capacity within fast-paced operational environments, Previous school busing or transportation experience, either as a driver or dispatcher is a plus, Knowledge of state DOT/DMV safety rules and company compliance expectations, Excellent oral and written communication skills with interpersonal abilities, Experience working in a union environment, Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirable, organizational, prioritization, and time management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory
What You'll Do.
lead daily transportation operations
serve as the critical communication hub
complete dispatch lifecycle—from daily route assignments and driver coordination to emergency response and real-time problem-solving
ensure seamless service delivery by orchestrating drivers
and routes while maintaining constant communication with school districts
Direct and monitor daily assignments
and assign vehicles to ensure full route coverage and on-time completion of all driver activities
Communicate all relevant details of driving assignments to drivers to ensure proper execution
and assist with routing directions and special service assignments
Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery
Respond to emergency calls and coordinate the emergency response network
Notify stakeholders and location personnel of all route changes
or service disruptions
and handle customer concerns promptly and professionally
Provide real-time operational support to drivers including assistance with traffic issues
and emergency situations
escalating unresolved issues appropriately
Maintain route documentation and records including contracts
and driver details to ensure accuracy and compliance with district and state requirements
Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management
Track and document operational activities
and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; partnering with Location Manager and Safety Manager on compliance objectives; coordinating with the shop on a repair; coordinating with school districts, families, and internal teams
Communication Scope
excellent oral and written communication skills; interpersonal abilities; constant communication with school districts, families, and internal teams; reassuring a parent that their child's bus is on the way
Full Job Description
## Description About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. About the Role We're seeking an experienced Dispatcher to lead daily transportation operations and serve as the critical communication hub at our Philadelphia, PA location. This role encompasses the complete dispatch lifecycle—from daily route assignments and driver coordination to emergency response and real-time problem-solving. You'll ensure seamless service delivery by orchestrating drivers, vehicles, and routes while maintaining constant communication with school districts, families, and internal teams. You'll be the operational heartbeat of our transportation service, ensuring every student gets to school safely and on time, every single day. What Makes You Successful in This Role You're the calm in the storm, the person who can juggle ten things at once and still remember to check in on that driver who's running five minutes behind. You thrive when the phones are ringing, routes need adjusting, and a bus just broke down on Main Street. You're a quick thinker who stays cool under pressure, makes smart decisions on the fly, and somehow manages to keep everyone informed and on track. You genuinely enjoy being the go-to probl
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