ProSkill
Dispatcher
“Dispatcher at ProSkill. Skills: Dispatch, Coordination, Communication. Dispatch technicians to their respective calls. Utilize established procedures and guidelines”
What You'll Achieve.
Achieve productivity standards and goals set by the company; producing the best outcomes possible from appointments within the assigned territory
Industry & Context.
resolve issues in a clear, calm, and diplomatic manner; Monitor and identify incorrect work-orders; correct mistakes; partner with managers to resolve issues
remain in a stationary position for extended periods, Frequently operates a computer and other standard office equipment, Occasionally moves items up to 20 pounds, work under centrally controlled fluorescent lighting
What They're Looking For.
Must Have
2 years of versatile Dispatch experience, 45 wpm, manage multiple computer screens, manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment, make good decisions and resolve issues in a clear, calm, and diplomatic manner, Phone and Interpersonal Skills, Computer literacy, Data Entry Skills, Ability to interpret city/county maps
What You'll Do.
Dispatch technicians to their respective calls
Utilize established procedures and guidelines
Coordinate technicians to run scheduled calls
Ensure technicians arrive on time
Gain and maintain understanding of products and services
Summarize and relay information
Achieve productivity standards and goals
Work independently within guidelines
Complete work without requiring follow-up
Analyze data from previous appointments
Understand technician abilities
Apply data to new appointments
Send appropriate technician
Communicate opportunities on appointments
Manage a geographical territory
Produce best outcomes from appointments
Understand and communicate expectations
Execute processes even if challenged
Monitor and identify incorrect work-orders
Partner with managers to resolve issues
Alert managers as processes fail
How You'll Work.
Team & Collaboration
Partner with managers to resolve issues; Alert managers as processes or expectations fail to be met; Communicate and exchange accurate information with internal and external stakeholders
Communication Scope
Phone and Interpersonal Skills; Ability to communicate and exchange accurate information with internal and external stakeholders
Applying for this Dispatcher role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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