First Student
Logistics
Dispatcher
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Dispatcher at First Student. Dispatch drivers and vehicles. Monitor driver activities”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
3-5 years of dispatch experience, High School Diploma or GED
Nice to Have
Experience with Microsoft Office Suite, Experience with Windows-based computer systems
What You'll Do.
Dispatch drivers and vehicles
Monitor driver activities
Respond to driver inquiries
Maintain accurate logs
Communicate with drivers and customers
Handle emergency situations
Coordinate with maintenance and operations
How You'll Work.
Communication Scope
Verbal communication; Written communication
Full Job Description
At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line for our location in Wright City. **At First Student, we are proud to offer:** * $19-20/hr starting hourly rate * Monday through Friday full-time day shift schedule * Tremendous Career Advancement Opportunities due to a strong presence across North America * Positive and rewarding work environment **Dispatcher Responsibilities:** * Oversees all routes and scheduling of buses * Counsels and coaches drivers and monitors * Handles heavy phone and radio traffic * Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager * Serves as primary communication liaison with major contracted customer * May handle charter reservations, billing, or driver payroll * Provides solutions to drop-off and pick-up problems * Handle back-up driver duties or perform miscellaneous clerical duties as needed * Completes assignment of special projects * Assists with supervision of day-to-day operations **Dispatcher Experience and Skills Required:** * 3-5 years experience * High school diploma or equivalent * Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills * Ability to deliver under time constraints and deadlines * Previous terminal operations, dispatch, or driver experience * Computer literate * Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future,
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