First Student
Dispatcher
“Dispatcher at First Student. Skills: dispatching, route management, driver management, communication, customer service. dispatching all buses. ensuring on-time performance of routes”
What You'll Achieve.
ensuring on-time performance of routes
Industry & Context.
Provides solutions to drop-off and pick-up problems
Subject to DOT drug testing and physical
What They're Looking For.
Must Have
3-5 year's experience, High school diploma or equivalent, Basic knowledge of radio dispatch equipment, Computer literate, Subject to DOT drug testing and physical
What You'll Do.
dispatching all buses
ensuring on-time performance of routes
counseling drivers and monitors on front line
Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints
report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Serves as primary communication liaison with major contracted customer
Communication Scope
Excellent communication and customer service skills; Serves as primary communication liaison with major contracted customer
Process & Methodology
Completes assignment of special projects
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