AWP Safety
Construction
Dispatch
Neural analysis suggests this role is
optimal for entry candidates.
“Dispatch at AWP Safety. Skills: dispatch, customer service, scheduling, communication. Provide the highest level of customer service and satisfaction. Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service”
What You'll Achieve.
ensure proper order status, delivery arrangements, and service; ensuring customer needs are met; ensuring the ticket has all the required information for billing
Industry & Context.
Continuously sit, stand and/or walk, Frequently talk, hear, and use hands, Feel the attributes of objects, grasp, push, pull, and reach with arms or hands, Occasionally lift up to 25 pounds
What They're Looking For.
Must Have
High School Diploma or Equivalent, 1-2 years of or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities, Ability to work independently with little instruction and adapt to change at a fast pace and under pressure, High integrity and a work concept, Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness, High degree of energy, self-motivation, and flexibility, Proven ability to work collaboratively with others, Excellent communication and time management skills, work ethic with a professional, positive attitude
Nice to Have
Previous Accounts Receivable experience, understanding of invoicing process preferred, Previous Payroll experience, validating time cards preferred, leadership skills to ensure drivers’ compliance with direction and assignments, Basic understanding of the geographical area and mapping programs to facilitate efficient routing
What You'll Do.
Provide the highest level of customer service and satisfaction
Communicate and interact with customers as well as internal team members to ensure proper order status
delivery arrangements
Receive any incoming customer service calls
Schedule and coordinate all service calls and adjust drivers’ daily schedules as required
Monitor drivers throughout the day via the dispatch system
Create the next day driver schedule ensuring customer needs are met
Add new customer jobs and tickets to the computer system (TCR)
Conduct job service checks for jobs that have been out for 30 days or more
Complete a “final edit” of each job ensuring the ticket has all the required information for billing
Interact and communicate in a professional and effective manner with all levels of employees
and external partners
Perform other functions as necessary or as assigned
How You'll Work.
Team & Collaboration
Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners; Proven ability to work collaboratively with others
Communication Scope
Excellent communication and time management skills; Communicate and interact with customers as well as internal team members; Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
Full Job Description
AWP Safety Company, is North America’s leading traffic control specialist. Our team of over 9,000+ professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon and the Super Bowl. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency. * Provide the highest level of customer service and satisfaction * Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service * Receive any incoming customer service calls * Schedule and coordinate all service calls and adjust drivers’ daily schedules as required * Monitor drivers throughout the day via the dispatch system * Create the next day driver schedule ensuring customer needs are met * Add new customer jobs and tickets to the computer system (TCR) * Conduct job service checks for jobs that have been out for 30 days or more * Complete a “final edit” of each job ensuring the ticket has all the required information for billing * Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners * Perform other functions as necessary or as assigned ## Qualifications * High School Diploma or Equivalent * 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities * Previous Accounts Receivable experience, understanding of invoicing process preferred. * Previous Payroll experience, validating time cards preferred. * Strong leadership skills to ensure drivers’ compliance with direction and assignments
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