Dane Street, LLC
Insurance
DisabilityPeertoPeerCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Disability Peer to Peer Coordinator at Dane Street, LLC. Coordinate peer-to-peer calls. Obtain availability from Treating Provider/IPA”
What You'll Achieve.
ensure successful peer discussions occur; maintain a positive working environment; promotes client satisfaction and results
Industry & Context.
critical thinking
Supply and support their own internet services, Maintaining an uninterrupted internet connection, Long periods of sitting and computer work
What They're Looking For.
Must Have
Associate’s Degree
Nice to Have
Business experience in a healthcare and/or insurance setting
What You'll Do.
Coordinate peer-to-peer calls
Obtain availability from Treating Provider/IPA
Coordinate calls between parties
Utilize communication platforms
Address Window of Opportunities
Input/track notes into referral
Update clients on call status
Work through faxes to coordinate calls
Log availability and upload fax
How You'll Work.
Team & Collaboration
Coordinate with Independent Physician Advisor (IPA); Coordinate with Treating Provider (TP); Work with the CSR team; Update clients frequently
Communication Scope
exceptional communication skills; clear understanding of company business lines
Full Job Description
The Peer Coordinator plays an integral role in the peer-to-peer metric and process as they are responsible for coordinating with the Independent Physician Advisor (IPA) and Treating Provider (TP) to ensure successful peer discussions occur within the necessary referrals submitted to Dane Street by the client. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. _Handling the Coordination of Peer-to-Peer Calls:_ * Obtain availability from a Treating Provider and/or an Independent Physician Advisor. * Coordinate the call with the two parties. * Be aware of both parties' time zones as they may differ. * Utilize all communication platforms to coordinate the peer-to-peer (call, email, text). _Coordinating Peer-to-Peer Calls for Received Availability:_ * Work with the CSR team to facilitate peer-to-peer conversations based on availability received. * Availability is generally received from a Treating Provider to Dane Street via fax or return call. * Address all Window of Opportunities (WOO) received by the Client or Treating Providers. _Communication/Notes:_ * Inputting/tracking notes into each referral for all correspondences related to a referral between staff, treating providers, and/or IPA reviewers, regardless of the communication platform utilized. _Client Interaction:_ * Update clients frequently on calls scheduled, pending, missed, etc. _Intakes_ * Timely (w/in 2 hours of receipt) work through faxes received from physician offices to coordinate calls with reviewing physicians. * Log availability and upload the fax into the referral and add to the availability tracking sheet. Other duties & special projects, as assigned and based on business needs. **EDUCATION/CREDENTIALS:** * An Associate’s Degree is preferred. **JOB RELEVANT EXPERIENCE:** * Business experienc
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