Southern New Hampshire University
DirectorWebOptimization
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“Director Web Optimization at Southern New Hampshire University. Skills: Web optimization, Experimentation strategy, Personalization strategy. Define optimization strategy. Lead experimentation strategy”
What You'll Achieve.
Increase engagement; Increase conversion; Increase organizational learning; Support transactional experiences; Support product-driven experiences; Support scalable learner acquisition; Support enrollment growth; Increase program visibility; Increase engagement; Increase enrollment outcomes
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
7 years analytic/strategic experience, 3+ years managing direct reports, Advanced Excel skills, Translate data into recommendations, Use data to improve CX/operations
Nice to Have
Web analytics tools experience, Voice of customer tools experience
What You'll Do.
Define optimization strategy
Lead experimentation strategy
Lead personalization strategy
Own user experience roadmap
Translate insights into pipeline
Lead end-to-end experimentation
Oversee optimization efforts
Scale insights into Sitecore
Apply AI to experimentation
Lead digital ecosystem evolution
Define enrollment roadmap
Define digital experience strategy
Implement program merchandising strategy
Partner to scale capabilities
Establish best practices
Use data to increase visibility
Communicate testing results
Transform insights into recommendations
Establish reporting frameworks
Scale voice-of-customer program
Leverage AI for insights
Define personalization strategy
Drive student journey initiatives
Partner to deliver experiences
Champion testing culture
Drive adoption of best practices
How You'll Work.
Team & Collaboration
Organic teams; Creative teams; Performance teams; Product teams; Marketing teams; Enrollment teams; Technology teams; UX teams; SEO teams; Content teams; Analytics teams; Web Development teams; Web Experience teams
Communication Scope
Stakeholder communication
Process & Methodology
Roadmap planning
Full Job Description
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. **Make an impact — from near or far** At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. **The opportunity** The Director of Web Optimization will lead the strategy and execution of optimization and experimentation across all lead-generating SNHU digital properties. In close partnership with Organic, Creative, and Performance teams, you will drive the testing, personalization, and user experience roadmap. This roadmap will transform insights into scalable improvements that increase engagement, conversion, and organizational learning. Additionally, it will enable the evolution of SNHU's digital properties to support transactional and product-driven experiences. You will report to the Senior Director of Web Experience. #LI-Remote **What you 'll do:** * Define and lead the optimization, experimentation, and personalization strategy across all lead-generating digital properties. * Own and evolve
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