K Health
Healthcare
Director,VirtualCareOperations
“Director, Virtual Care Operations at K Health. Skills: Virtual care operations, Team leadership, Cross-functional collaboration. Lead day-to-day operations. Ensure patient and provider connection”
What You'll Achieve.
Improve efficiency; Improve service delivery; Maintain service quality; Maintain employee experience; Support scale and growth
Industry & Context.
Analytical skills; Problem-solving skills; Data-driven decisions
Onsite 4 days/week
What You'll Do.
Lead day-to-day operations
Ensure patient and provider connection
Monitor and improve operational KPIs
Identify operational bottlenecks
Implement scalable solutions
Build operational processes
Drive optimization of labor utilization
Drive optimization of operational costs
Make staffing and workflow recommendations
Establish operational cadences
Establish escalation pathways
Establish accountability structures
Lead and develop operations organization
Coach frontline leaders
Build high-accountability culture
Build high-performance culture
Create organizational structure
Create processes that support scale
Partner with Product teams
Partner with Engineering teams
Partner with Clinical teams
Improve provider experience
Improve operational effectiveness
Support launches of new clinics
Support launches of new partners
Support launches of operational initiatives
Communicate operational performance
Communicate operational risks
Communicate recommendations to leadership
How You'll Work.
Team & Collaboration
Cross-functional teams; External health system partners; Product teams; Engineering teams; Clinical teams; Workforce Management teams; Analytics teams
Communication Scope
Communicate performance; Communicate risks; Communicate recommendations
Applying for this Director, Virtual Care Operations role?
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