Delivery Hero
Quick Commerce
Director,UserExperience
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“Director, User Experience at Delivery Hero. Skills: User Experience, Team leadership, Product design. Lead and manage the UX team that creates products that support our Supply Chain, Partner tools & Store Operations Tribes. Make sure the experience users have with our products are best in class”
What You'll Achieve.
Deliver amazing experiences; Redefining how customers experience quick commerce; Build technology that scales our non-food offerings; Reach new market segments; Drive revenue growth; Make Delivery Hero the go-to platform for a broad range of products; Grow faster; Deliver more value to customers around the world; Ensure the quality of implementation meets all design requirements; Contribute to outstanding experiences; Strengthen user experience standards across the organization
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
10+ years of experience as a UX Designer, Interaction Designer, Information Architect, or similar UX-related role, 5+ years of experience leading teams of senior designers in the creation of B2B and B2C facing experiences, Demonstrate clear excellence in either UX or UI with solid skills as a foundation in both, Portfolio demonstrating a user-centered design approach, problem-solving skills, attention to detail, and extensive experience in designing and shipping for web and mobile applications and services, Ability to lead discussions, promote design solutions, and adapt design practices—convincing through narrative and rigor, Excellent written and verbal communication skills in English, Operational experience in prioritization and time-management to work effectively within tech teams, Leveraging technical experience
Nice to Have
Experience leveraging AI for productivity and the product development process
What You'll Do.
Lead and manage the UX team that creates products that support our Supply Chain
Partner tools & Store Operations Tribes
Make sure the experience users have with our products are best in class
and empower a team of product designers
Provide regular feedback on concept development
Bring the narrative of user needs to interdisciplinary teams
Incorporate data analysis
and usability testing to validate concepts and experience paradigms
Ensure the quality of implementation meets all design requirements
Champion the implementation of global design systems and pattern libraries
Contribute to outstanding experiences through solid
engaging UX and UI patterns
and improve processes within an agile mindset
Manage multiple work streams in a fast-paced
Contribute to the DMart product vision and strategy
How You'll Work.
Team & Collaboration
Collaborate with various cross-functional peers including product management and engineering; Communicate regularly with various stakeholders; Collaborate and align processes and design direction with other UX leaders within Q-Commerce and globally at Delivery Hero; Bring the narrative of user needs to interdisciplinary teams; Collaborate with peers in other design teams; Contribute to the global design community
Communication Scope
Excellent written and verbal communication skills in English; Communicating design rationale to stakeholders
Process & Methodology
Prioritization, Time-management, Manage multiple work streams
Full Job Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero. About the opportunity We are on the lookout for a Director, User Experience to join our Q-Commerce DMart Product team on our journey to always deliver amazing experiences. Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world. In your role as Director, User Experience (UX) Q-Commerce, you will lead and manage the UX team that creates products that support our Supply Chain, Partner tools & Store Operations Tribes. You will be responsible for making sure the experience users have with our products are best in class. You will also collaborate with various cross-functional peers including product management and engineering, and communicate regularly with various stakeholders. You will also be expected to collaborate and align processes and design direction with other UX leaders within Q-Commerce and globally at Delivery Hero on a regular basis. * Manage, mentor, and empower a team of product designers, providing regular feedback on concept development while inspiring creativity and challenging established thinking to identify
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