Company
Biotech
Director,USPatientAssistanceProgram
Neural analysis suggests this role is
optimal for Director candidates.
“Director, US Patient Assistance Program. Skills: Program operations, Vendor performance optimization, Compliance and documentation. Lead strategy, design, and evolution of Patient Assistance. Build scalable program frameworks”
What You'll Achieve.
Improve patient access pathways; Improve overall program effectiveness; Ensure operational excellence; Ensure audit readiness; Ensure program alignment; Ensure program integrity; Timely resolution of cases
Industry & Context.
Problem-solving; Analytical skills
Ability to travel approximately 30%
What They're Looking For.
Must Have
Bachelor's degree, 10+ years of experience, Proven experience leading patient assistance programs, Experience managing third-party vendors, Understanding of compliance frameworks, Demonstrated ability to operate in strategic and hands-on capacities, Analytical and problem-solving skills, Excellent communication skills, Stakeholder management skills, Influencing skills
Nice to Have
Advanced degree (MBA, MHA, PharmD, or related) strongly preferred, Knowledge of specialty pharmacy, Knowledge of benefits verification, Knowledge of reimbursement pathways, Knowledge of patient access processes, Ability to travel approximately 30%
What You'll Do.
and evolution of Patient Assistance
Build scalable program frameworks
Oversee daily PAP operations
Manage and optimize performance of hub providers
Manage and optimize performance of specialty pharmacy partners
Manage and optimize performance of third-party vendors
Establish and maintain SOPs
Establish and maintain compliance controls
Establish and maintain documentation standards
Collaborate with Legal teams
Collaborate with Compliance teams
Collaborate with Market Access teams
Collaborate with Finance teams
Collaborate with Medical teams
Collaborate with Commercial teams
Monitor operational performance metrics
Leverage insights to improve patient access
Lead escalation management for complex patient cases
Ensure compliance with regulations
Ensure compliance with privacy requirements
Ensure compliance with internal governance standards
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Matrixed organizations
Communication Scope
Stakeholder communication; Influencing
Full Job Description
## Accountabilities Lead the end-to-end strategy, design, and evolution of the Patient Assistance Program (PAP), ensuring alignment with current products and future pipeline expansion needs. Build scalable, indication-agnostic program frameworks that support long-term growth and enable efficient launch readiness for new therapies. Oversee daily PAP operations including intake, eligibility determination, case management workflows, and product fulfillment processes. Manage and optimize performance of hub providers, specialty pharmacy partners, and third-party vendors through SLAs, KPIs, and continuous improvement initiatives. Establish and maintain SOPs, compliance controls, and documentation standards to ensure operational excellence and audit readiness. Collaborate cross-functionally with Legal, Compliance, Market Access, Finance, Medical, and Commercial teams to ensure program alignment and integrity. Monitor operational performance metrics and leverage insights to improve patient access pathways and overall program effectiveness. Lead escalation management for complex patient cases, ensuring timely resolution with a strong patient-first approach. Ensure compliance with all applicable regulations, privacy requirements, and internal governance standards while maintaining strong audit readiness. Requirements: Bachelor’s degree required; advanced degree (MBA, MHA, PharmD, or related) strongly preferred. 10+ years of experience in pharmaceutical, biotech, healthcare operations, or patient support program leadership roles. Proven experience leading patient assistance programs, hub services, call centers, or related patient access operations. Strong knowledge of specialty pharmacy, benefits verification, reimbursement pathways, and patient access processes. Experience managing third-party vendors and driving performance against SLAs and operational KPIs. Strong understanding of compliance frameworks, including HIPAA and patient privacy regulations. Demonstrated ability t
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