Higharc
Technology
DirectorTraining&Support
Neural analysis suggests this role is
optimal for Director candidates.
“Director Training & Support at Higharc. Skills: Customer Success, Training, Support, Enablement. Lead Support and Training organization. Own end-to-end post-sale experience”
What You'll Achieve.
Accelerate time-to-value; Drive adoption; Reduce churn; Reduce implementation time; Increase early adoption; Drive ongoing adoption
Industry & Context.
Data analysis
What They're Looking For.
Must Have
10+ years in Support, Training, Enablement, or Customer Education in SaaS/technology, 5+ years leading teams, Understanding of B2B SaaS delivery models, Understanding of onboarding motions, Understanding of customer lifecycle, Hands-on experience with LMS / e-learning tools, Building structured learning programs, Experience building certification programs, Experience building credentialing, Excellent leadership skills, Excellent communication skills, Excellent cross-functional influence skills
Nice to Have
Passion for AEC tech, Experience in AEC tech, Experience in Homebuilding
What You'll Do.
Lead Support and Training organization
Own end-to-end post-sale experience
Scale global technical support operations
Design high-impact onboarding programs
Design customer education programs
Build modern learning ecosystem
Define strategy for support and training
Define operating model for support and training
Define KPIs for support and training
Partner with Engineering
Turn customer feedback into product improvements
Ensure customers realize value faster
Lead Support and Training strategy
Design escalations paths
Design coverage models
Design operating cadence
Develop a High-Performing Team
Recruit training professionals
Hire training professionals
Train training professionals
Manage training professionals
Recruit support professionals
Hire support professionals
Train support professionals
Manage support professionals
Foster a culture of accountability
Foster a culture of continuous improvement
Foster a culture of professional development
Work closely with VP of Adoption
Ensure alignment with business strategy
Advocate for voice of the customer
Provide actionable feedback on platform functionality
Design onboarding programs
Reduce implementation time
Increase early adoption
Build role-based learning paths
Drive ongoing adoption through enablement campaigns
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Cross-functional influence
Communication Scope
Cross-functional influence
Full Job Description
ABOUT US Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking an accomplished Director of Training & Support to own the full post-sale enablement experience: world-class technical support + scalable customer education that accelerates time-to-value, drives adoption, and reduces churn. This role reports directly to the VP of Adoption. WHAT YOU'LL DO You’ll lead Higharc’s Support and Training organization, owning the end-to-end post-sale experience that drives customer confidence, adoption, and long-term success. This includes scaling global technical support operations, designing high-impact onboarding and customer education programs, and building a modern learning ecosystem (on-demand, live, and certification-based) for both customers and internal teams. You’ll define the strategy, operating model, and KPIs for support and training, partner closely with Product and Engineering to turn customer feedback into product improvements, and ensure Higharc’s customers realize value faster as the platform evolves. Expect to: - Lead Support and Training strategy across time zones through organization design, escalations paths, coverage models, and operating cadence - Develop a High-Performing Team: Recruit, hire, train, and manage a team of training and support professionals who will become experts in the Higharc platform - Foster a culture of accountability, continuous improvement, and professional development - Work closely with the VP of Adoption to ensure alignment with the broader business strategy - Partner with the Product team to advocate for the voice of the customer and provide actionable feedback on platform functionality -
Applying for this Director Training & Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Higharc?
Real rants from real employees. Read before you apply.