Director,TrainingandEnablement

## What You'll Be Doing Customer Onboarding & User Education Design and own the end-to-end user onboarding experience for new Arcadia customers, from initial platform orientation through sustained adoption milestones Develop role-based curricula for distinct user personas: clinical staff, care managers, payer analysts, health system administrators, and executive stakeholders Partner with Implementation and Customer Success to align training delivery with go-live timelines and post-launch success metrics Build and own Arcadia’s certification programs, including the Arcadia Certified Professional pathway, expanding credentialing across customer and internal audiences Coordinate training delivery at customer-facing events including Arcadia’s annual Aggregate conference Asynchronous Learning & Content Development Lead development of a scalable library of asynchronous learning materials: video tutorials, interactive walkthroughs, knowledge base articles, and role-based learning paths Own the Learning Management System strategy and administration — platform optimization, content architecture, learner experience, and reporting on engagement and completion Apply instructional design best practices to translate complex healthcare data workflows into clear, durable learning content Establish version control and content lifecycle governance to keep materials current through rapid product iteration Product Partnership & Feature Release Readiness Serve as the training and enablement lead embedded in the product release cycle, participating in roadmap reviews and LA-to-GA readiness processes Coordinate end-user V&V testing and develop feature enablement content deployed concurrent with or ahead of customer-facing launches Develop deep, hands-on functional knowledge of the Arcadia platform across data ingestion, population health analytics, quality reporting, and Arcadia Vista Domain Fluency & Workflow Intelligence Stay current on the value-based care landscape — CMS programs (MSS