Manulife
Director,ThirdPartyManagement
“Director, Third-Party Management at Manulife. Skills: Third-Party Management, Governance, Performance Management. Lead third-party management team. Ensure partners deliver high quality services”
Industry & Context.
analytical and problem solving skills; ability to interpret complex data and drive informed decisions
What They're Looking For.
Must Have
Bachelor’s degree in business or related field, 7-10+ years of progressive experience in insurance, strategic partnerships, third-party governance/management, leadership capabilities with proven ability to guide, develop, and enable high-performing teams, Proven ability to influence and collaborate across functions, including executive level partners, communication, presentation and facilitation skills, relationship-building skills and collaborative working style, analytical and problem solving skills, with the ability to interpret complex data and drive informed decisions, Knowledge of risk governance requirements and third-party oversight and performance management frameworks, Experience working in a large, complex, matrixed environment
What You'll Do.
Lead third-party management team
Ensure partners deliver high quality services
Drive operational excellence
Manage risk and strengthen partnerships
Resolve issues and close audit findings
Ensure third party controls are robust
Own end to end third party management workflows
Identify control gaps and drive remediation
Oversee third-party relationships
Design performance management framework
Define and maintain KPIs and dashboards
Manage third-party management priorities
Oversee third-party performance monitoring
Lead business reviews with partners
Oversee third-party audits
Mitigate operational risks
Oversee third-party fee payments
Act as senior escalation point
Provide actionable insights to leaders
How You'll Work.
Team & Collaboration
Foster a culture of accountability across teams and partners; Partner with Risk, Legal, Procurement, Operations, Finance, Distribution; Collaborate across functions, including executive level partners; Work with internal partners to address root causes
Communication Scope
communication skills; presentation skills; facilitation skills
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