Mastercard
Payments
Director,TechnologyAccountManagement–SantanderLAC
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“Director, Technology Account Management – Santander LAC at Mastercard. Skills: Technology Account Management, Customer Relationship Management, Strategic Planning, Cross-functional Leadership, Delivery Excellence. Own and lead the end-to-end technology and operational relationship with Santander and Getnet across LAC. Ensure consistent engagement, governance, and execution across markets”
What You'll Achieve.
Full accountability for the Mastercard–Santander (+Getnet) relationship across Latin America and the Caribbean; Owns the customer technology engagement strategy aligned with Mastercard business priorities, translating strategy into scalable execution; Drives the development of insights and analysis to support short to medium term strategic planning, ensuring Mastercard continues to deliver high quality, scalable services and products; Serves as the primary regional technology owner for Santander in LAC, coordinating closely with the Mastercard Global Santander team to manage and advance regional and global opportunities, with particular focus on large scale initiatives such as the PLARD program; Reinforcing a shift from operational execution to strategic, outcome driven engagement
Industry & Context.
Travel may be required, Responsible for information security and must: Abide by Mastercard’s security policies and Ensure the confidentiality and integrity of the information being Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
What They're Looking For.
Must Have
Experience in new program/product launch, Relevant experience in "Information Technology" system knowledge, with understanding of network technology, applications, and project management, payment transaction processing and industry business principles knowledge, experience on Mastercard’s core processing systems, formats and associated customer host interface testing services and principles, Solid knowledge about the Authorizations Platforms (SMS and DMS), GCMS, MDS, MCBS, SAM, BSA, PVL, Stand-In, Interchange, Experience in Market wide implementations, Ability to interact well with the customer, Sr. and Executive management, verbal and written communication skills with ability to leverage these skills in a teaching environment, Ability to drive change in a technical work environment, Ability to lead matrix organizations and cross functional teams, Self-Starter with ability to work independently, Awareness and sensitivity to both cultural customs and diversities and global reach of Mastercard business, Bilingual in English and Spanish languages
Nice to Have
Demonstrates success in project management, focused on specific product verticals and customizing solutions
What You'll Do.
Own and lead the end-to-end technology and operational relationship with Santander and Getnet across LAC
Ensure consistent engagement
and execution across markets
Act as the senior regional technology interface for Santander
Maintain executive relationships and serve as the primary escalation point for complex or high impact issues
Establish consistent mechanisms to identify
and prioritize customer leads and growth opportunities
Ensure tight integration with Sales and alignment with Santander regional and global priorities
Shape and execute regional contributions to global initiatives
including PLARD and other strategic programs
Ensure seamless planning
and delivery across all Santander initiatives
Strengthen cross functional operating models with CIS and Market Delivery to improve scale
and execution discipline
Guarantee CTS delivery outcomes across the assigned Santander portfolio by driving continuous improvement
performance governance
and operational excellence
Maintain accountability for the structural reduction of Projects TTI by eliminating systemic inefficiencies and reinforcing governance
and escalation frameworks
and develop TAM leaders and senior individual contributors
reinforcing a shift from operational execution to strategic
outcome driven engagement
Contribute to broader LAC TAM strategy
operating model evolution
and talent development
acting as a senior leader within the regional TAM organization
How You'll Work.
Team & Collaboration
Work very closely with Sales, Market Delivery, CIS, CTS, and local TAM support teams to ensure seamless planning, coordination, and delivery across all Santander initiatives; Strengthen cross functional operating models with CIS and Market Delivery to improve scale, clarity of ownership, and execution discipline; Ability to lead matrix organizations and cross functional teams
Communication Scope
verbal and written communication skills with ability to leverage these skills in a teaching environment
Process & Methodology
Demonstrates success in project management, focused on specific product verticals and customizing solutions, project management
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Director, Technology Account Management – Santander LAC ### Overview Responsible for all aspects of the technology and operational relationship with key customer, with full accountability for the Mastercard–Santander (+Getnet) relationship across Latin America and the Caribbean. This role manages an individual contributor with business leadership and subject matter experts on strategic and complex initiatives affecting Santander and Getnet operations in LAC. The director owns the customer technology engagement strategy aligned with Mastercard business priorities, translating strategy into scalable execution. Drives the development of insights and analysis to support short to medium term strategic planning, ensuring Mastercard continues to deliver high quality, scalable services and products. This position serves as the primary regional technology owner for Santander in LAC, coordinating closely with the Mastercard Global Santander team to manage and advance regional and global opportunities, with particular focus on large scale initiatives such as the PLARD program. Key Responsibilities \- Regional Account and Relationship Leadership: Own and lead the end-to-end technology and operational relationship with Santander and Getnet across LAC, ensuring consistent engagement, governance, and execution across markets. Act as the senior regional technology interface for Santander, maintaining strong executive relationships and serving as the p
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