OpenTable
Technology
Director,TechnicalProgramManagement
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“Director, Technical Program Management at OpenTable. Skills: Technical Program Management, Operating model definition, Roadmap execution, Stakeholder influence. Lead and scale TPM team. Define TPM operating model”
What You'll Achieve.
Ensure teams execute against priorities; Drive roadmap execution; Ensure delivery health; Ensure risk visibility; Ensure dependency management; Ensure timely executive escalation; Raise technical bar across teams; Create clarity across organization
Industry & Context.
Manage ambiguity; Resolve competing priorities; Guide teams through tradeoffs; Identify risks; Defuse escalations; Challenge assumptions
Office two days a week, Manage communications outside regular hours
What They're Looking For.
Must Have
10+ years software development program management, 5+ years program management, Experience owning execution strategy, Managed complex cross-functional technical programs, Build scalable operating models, Build planning processes, Build delivery mechanisms, Build executive reporting structures, Executive communication skills, Manage ambiguity, Resolve competing priorities, Guide teams through tradeoffs, Technical judgment
What You'll Do.
Lead and scale TPM team
Define TPM operating model
Establish planning rhythms
Establish delivery rhythms
Ensure teams execute priorities
Partner with Engineering
Partner with Security
Partner with Infrastructure
Partner with executive leaders
Translate business strategy
Create structure in ambiguous areas
Manage dependencies across teams
Build connective tissue for delivery
Influence senior stakeholders
Manage high-stakes escalations
Shape how OpenTable plans
Shape how OpenTable executes
Shape how OpenTable communicates initiatives
Set expectations for execution quality
Set expectations for stakeholder management
Set expectations for communication
Set expectations for technical judgment
Define TPM operating model
Scale TPM operating model
Define planning rhythms
Define execution standards
Define risk management practices
Define leadership reporting
Translate company priorities
Translate product priorities
Define TPM responsibilities
Define program structures
Define measurable outcomes
Drive roadmap execution
Oversee portfolios of programs
Ensure delivery health
Ensure risk visibility
Ensure dependency management
Ensure timely executive escalation
Build operating mechanisms for planning
Build operating mechanisms for execution reviews
Build operating mechanisms for launch readiness
Build operating mechanisms for dependency tracking
Build operating mechanisms for post-launch learning
Coach TPMs to influence across functions
Coach TPMs to influence across levels
Represent TPM function in leadership forums
Shape decisions around prioritization
Shape decisions around sequencing
Shape decisions around tradeoffs
Shape decisions around execution strategy
Defuse complex org-wide escalations
Help teams navigate disagreements
Partner with engineering leadership
Improve software delivery practices
Improve technical planning
Improve developer productivity
Improve execution quality
Challenge assumptions
Identify execution risks
Raise technical bar across teams
Develop executive narratives
Develop leadership updates
Develop communication frameworks
Build high-performing TPM team
Retain high-performing TPM team
Provide coaching to TPMs
Provide performance feedback
Develop succession plans
Develop career development plans
Create environment for TPM independence
Create environment for TPM decision making
Create environment for TPM trust
Champion team inclusion
Champion career growth
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Design; Partner with Data; Partner with Security; Partner with Infrastructure; Partner with executive leaders; Influence across functions; Influence across levels; Partner with engineering leadership; Trusted partners to leadership
Communication Scope
Executive communication; Executive narratives; Leadership updates; Communication frameworks; Simplify complex topics
Process & Methodology
Program management, Roadmap execution, Planning, Delivery, Risk management, Dependency management, Escalation management, Launch readiness, Prioritization, Sequencing, Tradeoffs, Execution strategy
Full Job Description
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. In this role, you will: As a Director of Technical Program Management, you will lead and scale a high-performing TPM team responsible for driving execution across multiple product and engineering verticals. You will define the TPM operating model, establish clear planning and delivery rhythms, and ensure teams can execute against company priorities with clarity, accountability, and speed. You will partner closely with Product, Engineering, Design, Data, Security, Infrastructure, and executive leaders to translate business strategy into executable technical programs. You will create structure in ambiguous areas, identify risks early, manage dependencies across teams, and build the connective tissue needed for strong delivery across the organization. This role requires strong technical judgment, executive communication, people leadership, and the ability to operate through ambiguity. You will coach TPMs, influence senior stakeholders, manage high-stakes escalations, and help shape how OpenTable plans, executes, and communicates large-scale technical initiatives. Key Responsibilities: Lead, coach, and develop a team of Technical Program Managers, setting clear expectations for execution quality, stakeholder management, communication, and technical judgment. Define and scale the TPM operating model across multiple product
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