Hello Heart
Director,TechnicalOperations
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“Director, Technical Operations at Hello Heart. Skills: hardware program execution, cross-functional leadership, operational rigor, AI fluency. Lead end-to-end hardware program execution from feasibility through mass production. Build and maintain integrated program plans across hardware, firmware, validation, manufacturing, quality, and supply chain functions”
What You'll Achieve.
deliver high-quality connected health products at scale; ensure programs stay on track; maintain execution momentum; improve operational efficiency; accelerate execution; improve productivity; planning accuracy; risk tracking; team coordination
Industry & Context.
proactively identify risks; drive decision-making; resolve blockers
What They're Looking For.
Must Have
10+ years of experience in hardware product development, technical program management, or related technical operations roles, Proven track record of delivering physical products from concept through mass production, Deep understanding of EVT, DVT, PVT, manufacturing validation, and production ramp processes, technical background across hardware systems, firmware integration, manufacturing workflows, and supply chain operations, Experience with PCB and PCBA development, validation testing, tooling, packaging, and factory processes, Experience working with contract manufacturers, suppliers, and globally distributed cross-functional teams, Excellent communication, stakeholder management, and organizational leadership skills, Ability to balance strategic thinking with detailed execution in a fast-paced environment, AI fluency with demonstrated ability building no-code AI workflows, automations, or AI agents that improve operational execution and team effectiveness
Nice to Have
Experience within medical device, digital health, consumer electronics, or other regulated hardware environments is preferred
What You'll Do.
Lead end-to-end hardware program execution from feasibility through mass production
Build and maintain integrated program plans across hardware
and supply chain functions
Own program schedules
and risk management throughout the full product lifecycle
and production readiness activities to ensure programs stay on track
drive decision-making
and resolve blockers to maintain execution momentum
Partner with contract manufacturers and suppliers to support build readiness
production validation
and manufacturing ramp
Establish scalable processes
communication cadences
and execution frameworks that improve operational efficiency
Use AI tools proactively to streamline program management workflows
automate repetitive tasks
and accelerate execution
Build and maintain no-code AI workflows
or agents that improve productivity
and team coordination
How You'll Work.
Team & Collaboration
partner across Product, Engineering, Operations, Quality, and Supply Chain to drive alignment; Drive cross-functional alignment across Mechanical Engineering, Electrical Engineering, Firmware, Operations, Quality, and external manufacturing partners; Experience working with contract manufacturers, suppliers, and globally distributed cross-functional teams
Communication Scope
Excellent communication; stakeholder management
Process & Methodology
integrated program plans, program schedules, milestones, dependencies, risk management, program management workflows
Full Job Description
About Hello Heart: Hello Heart is on a mission to make heart attacks a thing of the past. We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models. This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U. S. health plans and serves hundreds of public and private employers. We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us. About the Role Hello Heart is looking for an experienced Director Technical Operations to lead the execution of hardware programs from early concept through mass production. Reporting into our SVP of Hardware Operations, you will partner across Product, Engineering, Operations, Quality, and Supply Chain to drive alignment, manage complexity, and deliver high-quality connected health products at scale. This role is ideal for someone who combines deep hardware development experience with exceptional cross-functional leadership and operational rigor. You should thrive in fast-moving environments, proactively identify risks, and use AI fluently to improve execution, automate workflows, and increase team efficiency. Responsibilities Lead end-to-end hardware program execution from feasibility through mass production Build and maintain integrated program plans across hardware, firmware, validation, manufacturing, quality, and supply chain functions Drive cross-functional alignment across Mechanical Engineering, Electrical Engineering, Firmware, Operations, Quality, and external manufacturing partners Own program schedules, milestones, dependencies, and risk management throughout the full product lifecycle Coordinate EVT, DVT, PVT, and production readiness activities to ensure programs st
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